Senior Telephony & Data Analyst

Senior Telephony & Data Analyst

Salary: In the region of £40,000 per annum

Duration: 2 years fixed-term

Closing Date: 23 June 2024

Interview Date: Week commencing 1 July 2024

Why Join Newcastle University?

Newcastle University is a great place to work, offering excellent benefits including a generous holiday package, the opportunity to buy more leave, exceptional pension schemes, and numerous health and wellbeing initiatives.

About Our IT Service

Our IT Service team is dedicated to delivering outstanding service to its users, supporting world-class teaching, learning, and research. We prioritize training and development, shaping the future of education through IT innovation.

The Role

An exciting opportunity has arisen for an experienced Senior Telephony & Data Analyst to design, develop, deploy, and operate the telephony and data infrastructure at Newcastle University. This includes support for our main campus in the UK and international locations in Malaysia and Singapore.

This role comes at a period of transformation within the Telephony & Data Team. We are planning a comprehensive upgrade of the University's network infrastructure and a shift to MS Teams-based telephony. The role encompasses significant changes to supporting systems and an increased use of automation to ensure flexible, reliable, and responsive IT services.

Responsibilities

As a Senior Telephony & Data Analyst, your responsibilities will include:

• Design and support of all telephony and data services, including structured cabling.
• Acting as a senior subject matter expert (SME) and providing excellent operational support.
• Proactive measurement and monitoring of services.
• Mentoring and coaching team members, assisting the team manager in delivering objectives.
• Participating in conferences, networking events, Special Interest Groups, and Vendor roadmaps for professional development.

This role offers a collaborative environment, adding significant value to your career by providing exposure to large-scale enterprise IT at the forefront of research and teaching.

How to Apply

Interested candidates should submit a 2-page CV and a 1-page covering letter detailing how their skills, knowledge, and experience align with the job description. , Telephony & Data Manager, or , Head of Infrastructure, can be contacted for informal enquiries.

Hybrid Working & Relocation Support

Newcastle University values hybrid working, tailored to each team, and built on trust. We are open to discussing relocation support for candidates applying from outside the region.

Commitment to Inclusivity

Newcastle University is a global institution committed to treating everyone with dignity and respect. As a University of Sanctuary, we offer a welcoming place of safety for those fleeing violence and persecution.

We are dedicated to inclusivity, actively recruiting and supporting colleagues from all societal sectors. We value and celebrate the diverse contributions of our employees and the communities they serve. We are proud to be an equal opportunities employer and encourage applications from individuals that can complement our diverse team. We believe success is built on diverse teams reflecting the diversity of our university and student population.

Awards & Recognitions

At Newcastle University, we hold a Silver Athena Swan award for gender equality practices, a Race Equality Charter Bronze award for tackling race inequality, and are recognized as a Disability Confident employer. We guarantee an interview for disabled applicants meeting the essential criteria. We also support researchers in Europe as a member of the Euraxess initiative.

Requisition ID: 27231

Company Name: Newcastle University