Join Our Team as a Machine Learning Scientist Specializing in NLP at Observe.AI

About Us: At Observe.AI, we are pioneers in harnessing the power of live conversation intelligence to enhance contact center performance. Leveraging the industry's most precise AI engine, we analyze 100% of customer interactions to unveil key insights that maximize team effectiveness through targeted coaching and comprehensive workflow automation. Our technology empowers companies to make swift, informed decisions to boost sales and retention. Trusted by leading enterprises like Pearson and Public Storage, and backed by $213M from top-tier investors including Softbank and Zoom, Observe.AI is reshaping customer service dynamics. Learn more at .

Exciting Opportunity: Machine Learning Scientist with a Focus on NLP

We are looking for a talented Machine Learning Scientist to join our cutting-edge research team. This role is perfect for those who are driven to develop innovative models and architectures in the realms of Natural Language Processing and Conversational AI. Delve into green-field projects filled with ambiguity and immense potential for innovation, setting this role apart from others with limited scopes.

About the Team:

You will work alongside a dynamic group of engineers, ranging from recent graduates to seasoned experts. This role offers direct interaction with key company leaders and high visibility, impacting not just immediate projects but also the strategic direction of new product lines.

Role Responsibilities:

• Research and Development: Engage in groundbreaking research to create scalable, advanced machine learning and NLP solutions.
• Model Innovation: Develop unique models and architectures to meet emerging business demands.
• Solution Crafting: Collaborate closely with partners and product managers to craft bespoke ML solutions for specific challenges.
• From Research to Production: Transfer domain-specific research into robust services that excel in scalability, reliability, and performance.
• Risk Management: Strategically navigate the uncertainties of pioneering research to mitigate potential setbacks effectively.
• Academic Collaboration: Maintain active involvement with the academic community through conferences and publications.
• Strategic Influence: Offer expert insights to guide the strategic direction of our NLP and AI initiatives.

What We Look For:

• Advanced Degree: PhD or Master’s in Computer Science, AI, or related field, with a focus on Machine Learning, Deep Learning, or NLP.
• Research Prowess: Demonstrable experience in ML and NLP research, supported by peer-reviewed publications.
• Technical Mastery: Expertise in Python and frameworks such as Pytorch and TensorFlow.
• Innovative Mindset: Creative thinking capabilities to push beyond the boundaries of existing knowledge.
• Communication Excellence: Proficiency in articulating complex ideas to diverse audiences.
• Additional Skills: Experience in Spoken Language Understanding or Conversational AI, with contributions to related open-source projects.

Why Observe.AI?

We offer competitive salaries, equity, comprehensive benefits, and a flexible work environment. Our commitment to learning and development and our vibrant company culture foster an inclusive community where innovation thrives.

Equality and Inclusion at Observe.AI

At Observe.AI, we believe diversity enriches our performance and products. We’re dedicated to an inclusive hiring process and provide equal opportunity for all applicants. If you’re ready to influence the future of technology, we’d love to see your application. Visit to learn more and apply.