GPT Payment Officer

Company Description IQ-EQ is a leading Investor Services group which combines international expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Job Description Key Responsibilities: - Being responsible for preparing work to agreed internal deadlines to the expected standard - Proficiency in all banking systems including a good understanding of different client payment processes - Awareness of deadlines and deliverables and early escalation of issues to the GPT Supervisor - Minimizing risk to IQEQ by following procedures and checklists - Proactively identifying development and training requirements Tasks: Client Delivery - Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned - Ensure all payments are processed accurately and delivered within required timescales - Ensure all contact and time reporting system changes are processed accurately and delivered within required timescales - Establish and maintain effective communication with CS Teams regarding the progress of tasks and share information with GPT colleagues - Identify areas for improvement regarding GPT process and provide solutions - Providing support and training to the rest of the team IQEQ Fee Processes - Accurate daily completion of the time reporting system for all tasks undertaken Systems - Understand and utilize best practices on Investran - Understand and utilize the best practices on the time reporting system - Understand the process of setting up, gaining authorization for and releasing payments via the various banking systems Risk - Ensure relevant procedures and checklists are adhered to and completed to minimize the risk of errors - Report any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly - Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error Other - Undertake any additional reasonable requests as determined by the firm Qualifications Essential - Excellent organizational, prioritization and interpersonal skills - Good academic track record - Intermediate Word and Excel skills - Comfortable communicating with individuals in a professional manner - Strong ownership of tasks - Can do attitude, ability to cope with tight deadlines and working under pressure - Attention to detail - Strong team ethic Desirable - Work experience in a similar role - Strong excel skills - Basic Account payable/ Bank payments experience Additional Information At IQ-EQ, we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.