Join ZeroFox as a Technical Writer / Data Analyst

Are you a talented Technical Writer with Data Analyst skills eager to elevate client-focused services through impactful, clear written deliverables? ZeroFox is looking for a professional like you! Our ideal candidate thrives in highly technical environments, such as software development, computer science, or engineering. If you are committed to evaluating and analyzing complex information and have a natural desire to help people understand it, then this is the perfect opportunity for you.

Role and Responsibilities

• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, translating complex information into simple, engaging content
• Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications
• Outline, write, and edit content while collaborating with various departments to meet project requirements
• Identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates adhering to legal and organizational standards
• Define analytics requirements in collaboration with company leads
• Produce graphics for inclusion in finished intelligence products
• Assist in refining large data sets for the team’s analysis cycle
• Become a subject matter expert (SME) on multiple ZeroFox proprietary tools
• Gather, process, and visualize large data sets with high proficiency in relevant tools
• Create intelligence products in various graphical forms
• Comfortable working in a flexible, small team environment

Required Qualifications and Skills

• Minimum 3 years of experience in research and analysis involving large data sets
• Proficient in data analysis and visualization tools
• Interest in developing data storytelling skills and the ability to explain technical information to non-technical audiences
• Self-starter with excellent time management and prioritization skills
• High proficiency in SQL and experience with tools such as Postgres, BigQuery, and Excel
• Experience in statistics, including hypothesis testing, regressions, and data normalization
• Experience developing and documenting data models
• Excellent collaboration and communication skills
• Analytics experience, typically obtained in 2+ years
• Solid understanding of databases and ETL processes
• Ability to learn and understand complex subject matter quickly
• Experience in writing documentation and procedure manuals for diverse audiences
• Superb written communication skills with keen attention to detail
• Experience improving user experience with engineers, refining content, and creating visuals for technical support
• Ability to handle multiple projects simultaneously

Desired Qualifications and Skills

• Bachelor’s degree in journalism, communications, data science, computer science, or a related field
• Previous experience in software development
• Professional certification (e.g., Society for Technical Communication)
• Experience using XML tools to create documentation
• 3+ years of experience in full-time data analysis teams
• Experience designing self-service analytics
• Experience in Cyber Threat Intelligence (CTI) and understanding of indicators of compromise (IOC)
• Experience working with the US government or adjacent organizations
• Comfortable operating in a small team environment
• Certifications in common scripting languages
• Training in common visualization tools (PowerBI, Google Sheets, etc.)

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive health benefits & 401(k) plan
• Respectful and nourishing work environment where everyone's opinion is valued

How to Apply

Ready to join us? Visit our to apply and become part of the leading team in the security industry. If