Magicschool

About Company

Join MagicSchool as a Remote Customer Support Specialist

Published: August 2, 2024

Location: USA (Remote)

About the Role: Customer Support Specialist

The Customer Support Specialist will manage tasks independently and supports customers through onboarding, handling inquiries, and resolving basic issues. Your focus will be on meeting customer engagement goals, including email responsiveness and ticket resolution times. This entry-level position is tailored for individuals dedicated to offering excellent service and support.

About MagicSchool

MagicSchool is a leading generative AI platform for teachers. In just over a year, we have attracted more than 2.5 million teachers globally. Join our fast-growing company working towards real social impact. Create an account and experience our platform at and connect with our passionate community at .

Responsibilities

The responsibilities in this role will contribute to the following outcomes:

• Enhanced Customer Satisfaction via Help Desk
  • Monitoring, prioritizing, and responding to support tickets ensuring prompt and accurate issue resolution.
  • Updating and maintaining the help desk knowledge base with relevant articles, FAQs, and troubleshooting guides.
• Drive Customer Retention through Training Support
  • Develop training materials such as user guides, tutorials, and instructional videos.
  • Collaborate with experts to develop comprehensive training programs and content.
  • Reviewing and testing training materials for clarity and effectiveness.
  • Gather and incorporate feedback to refine training materials.
  • Assist in the delivery of training sessions, webinars, and workshops, providing supportive materials.
  • Maintain documentation for training materials ensuring accessibility and consistency.

Required Skills and Qualifications

Ideal candidates will bring the following skills:

• Excellent Communication: Ability to effectively communicate with customers via phone, email, and chat.
• Problem-Solving: Quick and efficient identification and resolution of issues.
• Empathy and Patience: Providing supportive and understanding customer interactions.
• Technical Proficiency: Familiarity with customer support software and basic troubleshooting.
• Time Management: Ability to manage multiple tasks and prioritize effectively.

Experience

We look for candidates with the following experience:

• Previous experience in education as a classroom teacher.

Additionally, ideal candidates may:

• Be MagicSchool Pioneers/users.
• Have a social media presence with MagicSchool expertise.

Benefits

We offer generous benefits such as unlimited PTO, 100% employer-covered health insurance, a wellness stipend, and vision/dental insurance.

Application Notice

Please note that applications for this position will be accepted until August 5, 2024. Applications received after this date will be reviewed intermittently. We encourage early submissions, but all applications received by the priority deadline will receive equal consideration. We look forward to reviewing your application.

Our Values

• Educators are Magic: Educators are the cornerstone of the educational process. Trust and empower them to lead change for students and families.
• Joy and Magic: Infuse every learning experience with joy and innovation.
• Community: Support each other during rapid technological changes, listening to and addressing community needs.
• Innovation: Leverage AI to bring equity and access to better serve individual student needs.
• Responsibility: Prioritize responsibility and safety in technological advancements within education.
• Diversity: Embrace diverse thoughts and backgrounds to better