About Company
Remote Customer Success Manager Position at Orita
Date: June 21, 2024
Location: USA
Salary: $100,000-$140,000 + equity + benefits
About Orita
Orita is revolutionizing the way direct-to-consumer brands approach marketing. Our cutting-edge technology utilizes advanced math and machine learning to target the right subscribers, helping brands save costs and improve deliverability. This ensures emails land in inboxes, not spam, ultimately driving higher revenue.
Our Mission
At Orita, we go above and beyond to earn our customers' trust. By leveraging our expertise, we help brands market more effectively, often implying marketing less. Our commitment is to ensure that our customers feel confident placing their subscriber lists and email campaigns in our capable hands.
Role Responsibilities
As a Customer Success Manager, You Will:
- Build and maintain robust relationships with Orita's diverse clientele, including business owners and email marketing experts.
- Oversee and manage the customer journey from implementation to renewal.
- Be the internal voice of the customer for our Product team, managing feedback loops.
- Collaborate with sales and partnership teams to ensure seamless customer transitions and experiences.
- Act as the key contact for customer activities such as onboarding, weekly data reports, and support.
- Monitor and analyze performance metrics; provide timely reports to customers.
- Conduct Quarterly Business Reviews, sharing progress, collecting feedback, and identifying gaps.
- Identify opportunities for upselling, cross-selling, and expansion.
- Influence ongoing improvements and experiments to our customer service processes.
- Manage important metrics like CSAT and NPS to drive customer satisfaction.
- Consistently iterate and enhance customer success strategies.
About You
We encourage you to apply even if you do not meet every single requirement.
- At least 3 years of mid-market customer success or account management experience.
- Strong organizational skills with the ability to manage high volumes of customers.
- Comfortable navigating ambiguity with an eye towards clear objectives.
- Strong analytical mindset for data manipulation and performance analysis.
- Experience in collaborating effectively with cross-functional business partners.
- Quick learner, especially if lacking direct e-commerce experience.
- Entrepreneurial mindset to thrive in a fast-paced environment, proactive in resolving customer needs.
Bonus Points for:
- Experience in e-commerce tech and customer success.
- Proficiency with CRM tools like Hubspot.
- Background in startup environments, with the adaptability to pivot quickly.
Work Location
This is a primarily remote role with a preference for candidates near NYC, Atlanta, or the San Francisco Bay Area. However, we encourage applicants from other locations as well. Be prepared for occasional team gatherings throughout the year.
What Orita Offers
Orita provides a competitive salary range of $100,000-$140,000, along with equity and a comprehensive benefits package that includes healthcare, 401K, and flexible PTO policy.
Equal Opportunity Employment
Orita is an Equal Opportunity Employer. We do not discriminate based on sex, age, race, color, creed, national origin, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, military status, or any other protected characteristic by law. All job applications will be considered without regard to these factors.