About Company
Call Center Agent Opportunity (Remote) - Telemedi
Published: July 11, 2024
Position: Call Center Agent (Remote)
Location: Serbia
Salary: Competitive, based on experience, skills, and KPIs
Are You Seeking a Dynamic and Impactful Role?
If you're looking for stability, energy, and the chance to make a difference, you're in the right place.
About Telemedi
Telemedi is a pioneering company in advanced digital healthcare. Our mission is profound: to save lives through innovative health solutions. We are active in over 20 global markets, facilitating more than 100,000 remote doctor consultations each month through our network of 500+ General Practitioners (GPs). We specialize in digital healthcare solutions for insurance, assistance, healthcare, and finance sectors, using AI, automated triage, and medical monitoring devices to lead the industry's transformation.
Why Join Telemedi?
At Telemedi, we offer:
- Competitive Salaries
- Fully Remote Work Environment
- Unlimited Access to Remote Doctor Consultations
- A Supportive and Growth-Oriented Company Culture
We value honest feedback, ownership, and the drive for continual improvement. Your voice will be heard and taken seriously.
Customer Service Specialist (Spanish and English)
Your responsibilities will include:
- Delivering superior customer experiences via phone and email for both individual and business clients
- Registering patients and helping them find physical clinics
- Booking appointments with various clinics
- Collecting feedback from clients and doctors
- Handling complaints and addressing consultation issues
- Managing medical documentation circulation properly
Requirements
- Native Serbian speaker
- Empathetic, understanding, and discreet
- Accurate and well-organized
- Communicative knowledge of English
- Proficient with Microsoft Office
- Experience in customer or patient service
Benefits
- Competitive salary based on experience, skills, and KPIs
- Experience in a dynamic, innovative startup environment
- Unlimited access to telemedicine services
About Telemedi
Telemedi is a global leader in digital healthcare solutions. With over 100,000 remote consultations monthly, we serve various markets globally with a network of 500+ GPs. Our advanced solutions integrate AI, telemedicine, automated triage systems, medical monitoring devices, and API integrations. We bring significant economic and health value to insurance, assistance, healthcare, and financial companies worldwide, partnering with industry giants such as AXA, Allianz, Generali, PZU, VIG, Mondial, Europ Assistance, and Novartis.
Our mission is to extend digital healthcare access to ensure safety and well-being for people worldwide, combining cutting-edge technology with unparalleled expertise.
Join Telemedi and be part of a revolutionary team making a global impact in digital healthcare.
Company: Telemedi
Job Title: Call Center Agent @Telemedi