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Every day, Global Payments enables millions of people to transfer money between buyers and sellers using our credit, debit, prepaid, and merchant service payment solutions. Our global team assists over 3 million businesses, over 1,300 financial institutions, and more than 600 million cardholders to grow confidently and achieve remarkable results. We are fueled by our success-driven passion and are proud to offer top tier payment technology and software solutions. Join our vibrant team and make an impact on tomorrow's payment technology landscape.
Job Summary
The Data Analyst is responsible for conducting full lifecycle analyses, including requirements, activities, and design. The ACH Data Analyst will develop and interpret analytic and reporting capabilities, as well as monitor performance and quality control plans to identify areas for improvement.
Job Description
The Data Analyst works closely with the ACH Product Manager, Business Analyst, and Support teams, interpreting data, analyzing results using statistical techniques, and producing ongoing reports. They research outgoing ACH batches and files and their response files to troubleshoot discrepancies. They acquire data from primary or secondary data sources and maintain database/data systems. They identify, analyze, and interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs. They locate and define new process improvement opportunities, use automated tools to extract data from primary and secondary sources and work with developers to address merchant or partner impacting issues.
The Data Analyst assigns numerical values to essential business functions for performance assessment and comparison over time. They prepare reports for management presenting trends, patterns, and predictions using relevant data. They work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. They work with Merchants and Support to research and resolve reconciliation and reporting issues, such as funding discrepancies. They work with internal departments to research funding and reconciliation issues and with internal business units to research and resolve reporting, support, and processing issues. They meet with Merchants and Partners as needed to discuss research findings and feedback on open items and work with Pricing or Sales Comp on any arising discrepancies or issues. They maintain and manage the ACH Debit Exceptions items page, manage and respond to all ACH dispute items received from Wells, assist with annual internal audits material gathering and assist with documenting and reviewing new functionality within the ACH gateway for training.
Skills and Experience
Minimum of 4+ years of experience in creating and delivering successful software services and/or payment solutions. Proven working experience as a Data Analyst or Business Data Analyst is essential. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Proficient at queries, report writing, and presenting findings. Bachelor’s degree strongly preferred or equivalent experience. Knowledge and experience of agile/scrum product development are necessary. Must excel in team-oriented roles that rely on the ability to collaborate and positively influence others. Strong attention to detail and organizational skills. Excellent communication, collaboration, team dynamics, and conflict resolution skills. Exceptional interpersonal and organizational skills with the ability to work within a complex matrix organization. Self-starter with strong problem identification and resolution skills. Ability to thrive in a fast-paced, sales-intensive environment. Exceptional communication skills with the ability to communicate with all stakeholders, including customers, executive leadership, and functional business leaders. Experience with Azure, Aha! or similar software.
Global Payments Inc. is an equal opportunity employer. Global Payments offers equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any legally protected basis. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the Human Resources Department.
