Claims Insight Analyst

Join First Central Insurance & Technology Group

Welcome to First Central Insurance & Technology Group, a market-leading, innovative insurance company. At First Central, we safeguard what matters most to our customers, allowing them to focus on their life's priorities. Driven by data, our exceptional distribution, finance, technology, and legal services are at the core of our underwriting expertise, enabling us to provide the right coverage to the right customers at the right price. Our people, both inside and outside the company, make us exceptional. They drive our success and differentiate us in the marketplace.

As an ambitious, award-winning company experiencing significant growth, we are currently looking for a Claims Insight Analyst to join our Performance team. If you have a keen eye for detail, possess excellent analytical and numerical skills, and have experience in a Claims role within the Insurance industry, we want to hear from you!

About the Role

The Claims Insight Analyst will play a crucial role in driving significant improvements in claims indemnity performance, working in partnership with 1st Central Underwriting Limited. This position serves as a vital link between frontline claims operations and reserving & pricing. You can work remotely or be based in one of our offices in Salford Quays, Manchester, or Haywards Heath, West Sussex.

Key Responsibilities

• Deliver regular reporting to business leaders on current and future claims indemnity performance
• Analyze performance trends, inconsistencies, and opportunities aligned with executive priorities
• Utilize multiple data sources to develop deep insights into claims performance, measured across the balanced scorecard
• Present and visualize analysis for clear understanding and value addition to the business
• Collaborate with operational teams to recommend and implement step changes in indemnity performance
• Work closely with Finance to track and evidence delivery of benefits across expenses, income, and indemnity
• Continuously evaluate company performance against market benchmarks with industry benchmarking providers
• Support the wider Performance team, leveraging skills and capabilities to respond to business needs

Required Skills and Experience

• Strong analytical and numerical skills
• Technical competency in Microsoft Excel
• Experience in a Claims role within the Insurance industry is desirable
• Competency in SQL or similar tools
• Understanding of actuarial methodologies
• Ability to present and visualize data to a high standard for diverse audiences
• Strong problem-solving skills with a creative approach to overcoming data challenges
• Experience with Lean/Continuous Improvement methodologies is a plus
• Excellent communication and stakeholder management skills
• Commercially focused and results-driven
• Solid understanding of the Motor insurance industry

Behaviors We Value

• Detail-oriented and data-driven decision-making
• Clear and concise presentation of complex information
• Self-motivated and enthusiastic
• Flexible and positive attitude
• Proactive initiative and decision-making
• Organized and proactive approach
• Embrace and incorporate company values
• Teamwork and collaboration

If this exciting opportunity aligns with your career goals, don’t hesitate to apply today! At First Central, we pride ourselves on being an exceptional place to work. Visit our to read what our colleagues say about their experience with us.

Why Choose Us?

We prioritize our people. We're passionate about providing our colleagues with an extraordinary working environment, knowing that the best people deserve nothing less. Our workplaces are energetic, inspirational, and supportive. Take a look at all our to see the advantages you'll enjoy.

Interested in learning more? Our Talent team is here to answer any questions you have about this role and the benefits we offer. Get in touch with us and take the next step in your career with First