Data Analyst

Data Analyst Opportunity at Royal Caribbean Group

Position Summary:

Join the Contact Center Analytics & Solutions team at Royal Caribbean Group as a Data Analyst! In this dynamic role, you'll be pivotal in providing analytical expertise to enhance business decisions and improve operational efficiency. We are looking for someone who excels in a fast-paced environment, possesses outstanding analytical skills, enjoys problem-solving, and is committed to enhancing end-user experiences.

Essential Duties and Responsibilities:

• Analyze complex data using SQL and other analytics tools to derive actionable insights that influence business strategies.
• Create compelling data visualizations, presentations, and infographics to illustrate key metrics and trends across contact centers.
• Examine user behavior to detect patterns and opportunities, promoting an understanding of how our content is utilized.
• Develop and refine analytical metrics and methods for both tactical and strategic decision-making in contact centers.
• Manage projects from conception to execution, identifying business needs and crafting effective strategies and tools to enhance team efficiency.
• Drive initiatives to understand subscriber growth and pinpoint future opportunities through detailed analysis and reporting.

Qualifications, Knowledge, & Skills:

• Bachelor’s degree in Computer Science, Mathematics, Statistics, Industrial Engineering, Operations Research or a related field; or a Master’s degree in Business Analytics.
• At least 2 years of experience with programming languages such as R, Python, or SAS.
• Proven experience with predictive and forecasting techniques using tools for time-series analysis and machine learning model development.
• Significant experience in analytics, business intelligence, or a similar field, with expertise in writing complex SQL queries for data analysis.
• Proficient in using data visualization tools like Tableau or Powerbi and capable of communicating insights to a diverse audience.
• Advanced knowledge of MS Office tools (Word, Excel, PowerPoint, Access).
• Strong communication skills and the ability to collaborate effectively in a global environment.
• A keen understanding of data warehousing, relational databases, and entity relationship diagrams.

Nice-to-Haves:

• CSPO Certification and a solid grasp of Agile Scrum practices.
• Additional programming skills, particularly in Python.
• Experience with systems like Oracle, Hyperion, AS400, or other equivalent mainframe systems.
• Familiarity with the contact center environment.

If you are motivated to be a strategic problem solver and want to take ownership of impactful projects, we encourage you to apply for the Data Analyst position at Royal Caribbean Group. This is an excellent opportunity to contribute to our vibrant team and accelerate your career.