British Council Job Opportunity: Data Analytics Support Engineer

Join us in fostering global peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We empower individuals with the skills, confidence, and connections to transform their lives in partnership with the UK. Our initiatives support network building, exploring creative ideas, learning English, obtaining high-quality education, and achieving internationally recognized qualifications.

About Us

Operating in over 200 countries and territories, the British Council has a direct presence in more than 100 countries. In 2021-22, we reached an astounding 650 million people globally.

Job Details

Position: Data Analytics Support Engineer

Pay Band: Grade 7, starting at 1,205,100 rupees per year

Location: Noida, India

Department: Digital & Technology

Contract Type: Permanent

Application Deadline: Wednesday 3 July at 23:59 (UK Time Zone)

Interviews will be conducted during the week commencing 22 July (Date TBC).

Note: You must have the legal right to work in the UK. No relocation or visa sponsorship support is offered.

We support hybrid working models, subject to approval by line management and contingent upon our ability to maintain appropriate service levels. This flexibility may not be suitable for all roles but can be discussed during the interview process.

Role Purpose

As a Data Analytics Support Engineer, you will be responsible for the administration and support of data and analytics services to ensure user and stakeholder satisfaction. Your duties will include maintaining Azure-based data infrastructure, monitoring data pipelines, troubleshooting, and conducting ETL/ELT operations.

Role Context

The Digital and Technology Directorate at the British Council drives digital strategy and transformation. Key focus areas include:

• Creating digital products that attract and retain customers
• Developing and optimizing digital platforms for seamless customer interactions
• Enhancing digital capability across the organization
• Enabling growth, impact, and efficiency through technology

The Digital and Technology Directorate is divided into four divisions: Product, Engineering, Operations, and Performance. These teams work together to create, maintain, and optimize digital products and services.

Main Accountabilities and Responsibilities

• Monitor data processes within Microsoft's data landscape, including Synapse pipelines, Power BI processes, and Fabric jobs
• Implement and monitor user accounts and security policies
• Ensure efficient use of cloud resources and provide analysis and prediction of cloud costs
• Guide business users through technical issues via phone, email, or Teams
• Troubleshoot system and network problems and escalate complex issues as necessary
• Support new capabilities in machine learning and data science
• Regularly interact with support teams to update on issues and performance
• Develop working relationships with colleagues and external suppliers for knowledge exchange
• Plan and prioritize team activities to ensure effective delivery

Skills and Experience

Essential

• Strong problem-solving skills
• Experience in supporting Data and Analytics systems in a global corporate environment
• Experience with Microsoft Data and Analytics tools (e.g., Synapse, Data Factory, Azure Monitoring)
• Familiarity with Power BI
• Track record of taking ownership and supporting change

Desirable

• Microsoft Azure Synapse certification
• Microsoft Power BI and Fabric certification

For detailed role information or questions, please contact:

Equality, Diversity, and Inclusion Statement

The British Council is committed to promoting equality, diversity, and inclusion in everything we do. We encourage applications from under-represented groups, particularly those based on ethnicity and disability.