Sr Manager, AI Solutions

Join Our Team at Rogers Communications!

Are you passionate about technology and innovation? Our Technology team is on a mission to connect Canadians to the people and things that matter most. Proudly supporting over 30 million Canadians each month, we manage a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are excited about being part of this mission, consider applying for the following opportunity:

Position: Sr Manager, AI Solutions

The Rogers Data & AI Strategy team, part of the larger Data & Analytics department, is focused on driving democratization through innovation, governance, and empowerment, while ensuring responsible and effective management of the AI lifecycle. We are hiring for our Vancouver, Calgary, or Greater Toronto Area locations.

Key Responsibilities:

• Lead a team of AI professionals, providing technical guidance and leadership, focusing on growth and prioritization to ensure high-value services.
• Mentor the ML Ops function; represent our AI partners within IT to fulfill business needs.
• Advise on the creation of the LLM Ops capability.
• Build relationships with business partners to achieve their AI goals and priorities.
• Collaborate in developing a cross-functional AI Strategy.
• Partner with key stakeholders to create reusable AI Architecture and AI Solution Designs.
• Develop and implement best practices for AI solution development and deployment.
• Facilitate creation and activation of approved GenAI patterns with cross-functional teams.
• Lead a federated AI & GenAI center of excellence (CoE) that inspires innovation and collaboration across the enterprise.
• Own the AI self-serve capability to ensure understanding and leverage of approved AI Architecture and solutions.
• Stay updated with advancements in AI technologies, tools, and methodologies to facilitate innovation.
• Ensure AI solutions are scalable, secure, and compliant with regulations and ethical guidelines.

Qualifications:

• Post-secondary education.
• 5+ years of experience in AI solution development, with a strong understanding of machine learning, natural language processing, and generative AI capabilities.
• Demonstrated ability to manage a team (7+ years’ experience) and inspire mentorship.
• 10+ years of experience delivering technology initiatives that fulfilled business outcomes.
• Strong ability to strategize, build roadmaps, and ensure execution.
• Excellent problem-solving and analytical skills.
• Customer service-focused with strong communication and presentation skills.
• Solid organizational skills with proven attention to accuracy and detail.
• Self-motivated with the ability to work with diverse individuals and subject matter experts.
• Perseverant and capable of navigating complex processes.

If you are a thinker-doer with a passion for AI and a customer-service focused business acumen, we encourage you to apply. Don't meet all requirements but believe you're a good fit? Apply and show us why!

Job Details:

• Schedule: Full time
• Shift: Day
• Length of Contract: Regular Position
• Work Location: 8200 Dixie Road (101), Brampton, ON
• Travel Requirements: Up to 10%
• Posting Category/Function: Technology & Information Technology
• Requisition ID: 308542

At Rogers, we believe in the power of a diverse workforce where equity and inclusion are core. We embrace our diversity, celebrate different perspectives, and strive to create environments where everyone can bring their whole selves to work. We provide the tools to help every team member reach their full potential. Candidates experiencing a disability will be accommodated throughout the recruitment process as needed. You matter to us! Please visit our Recruitment Process FAQ for more information.