Join JFrog as a Data Analyst in Customer Success

At JFrog, we’re reinventing DevOps to empower the world’s greatest companies to innovate -- and we want you to be part of this exciting journey. JFrog is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you’re willing to go the extra mile, your career can skyrocket. Since software plays a central role in everyone’s lives today, you’ll be contributing to an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

About the Customer Success Operations Team

The Customer Success Operations team at JFrog defines centralized work processes and tools used by our teams globally to serve the Department and company Strategy and goals.

Your Role as a Customer Success Data Analyst

Responsibilities

Optimize Existing Dashboards:

• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Work closely with stakeholders and end users to identify, document, and communicate business processes as they relate to any Customer Success systems, including, but not limited to, Salesforce.
• Identify opportunities to standardize processes and system configuration.
• Collaborate with IS groups (IT, BI, and more) to manage cross-projects effectively.

Reporting and Analysis:

• Prepare ad hoc analyses using various data sources to support Customer Success planning and provide actionable leadership insights.
• Collaborate with key business stakeholders (CS Ops, BI & Salesforce, Sales Ops) to build repeatable reporting for key business metrics.

Operations Management:

• Work with Customer Success and Applied Research teams to identify, plan, and build business cases and roadmaps for BI.
• Serve as the Customer Success Operations focal point of contact: answer data-related questions and train teams on new dashboards and features.
• Manage end-to-end projects: from specifications definition to deployment of the solution, including documenting the implementation.

Qualifications

To excel as a Customer Success Data Analyst at JFrog, you need:

• Bachelor’s degree in business or management, information technology, engineering, or operations.
• 3-5 years of industry experience analyzing, defining, and implementing solutions.
• High proficiency in SQL, Excel, and related tools is highly desired.
• Proficiency in Tableau.
• Ability to disambiguate, structure, and simplify complex concepts and scenarios into “So What?” and “Now What?” insights to inform stakeholders.
• Excellent project management skills and ability to lead complex projects and rollouts.
• Excellent time management skills and the ability to work in a multi-tasking environment with a strong “can do” and proactive approach.
• Capacity to prioritize tasks.
• Excellent communication skills and ability to communicate at all levels of the organization.
• Creative, resourceful, detail-oriented, and highly organized.
• Ability to work successfully in a fast-paced, rapidly changing work environment.
• Experience with customer success metrics (e.g., feature adoption, churn) is an advantage.

Join JFrog today and be a part of our mission to redefine DevOps!

Additional Information

Company Name: JFrog

Job Title: Data Analyst, Customer Success