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Company Description
Who are we?
TSA is an Australian-owned business that specializes in assisting companies in acquiring, retaining, and growing their customer bases. We represent some of the largest brands in the country, operating across eight call centres both in Australia and internationally.
We are a purpose-driven business with a clear mission. We strive to create experiences that people love by revolutionizing the way they connect and communicate with brands.
What can you expect from us?
- Competitive Salary package
- Work-from-home set-up
- Monday to Friday roster with flexible day shift schedules
- Health Maintenance Organization (HMO) coverage with a free dependent
- Life Insurance Coverage
- Internal promotion opportunities - Your next career step could be within the company!
Job Description
What will be your everyday work?
The Business Intelligence Analyst will be responsible for developing and completing key business reports to support the operational effectiveness of the channel.
Responsibilities:
- Work closely with business stakeholders
- Coordinate with the IT Team on data validation for reporting development and updates
- Create and maintain reports and dashboards using Business Intelligence Tools
- Analyse data and reporting to identify business trends
Qualifications
Essential
- 2-5 years of equivalent relevant experience
- Open to work in the Mall of Asia Business Complex
- Proficient Excel user
- Self-motivated and capable of working independently and with confidence
- Strong interpersonal and relationship building skills
- Ability to take ownership of agreed outcomes and deliverables
- Keen attention to detail
- Common sense and customer focus
- Excellent written and verbal communication skills
- Consultation and facilitation abilities
- Strong experience with SQL data processing
- Experience with PostGre SQL
- Advanced knowledge of BI Tools, PowerPivot, and data cubes
- Experience with developing dashboards with PowerBI and other BI tools (both on-premises and cloud)
- Ability to translate data into meaningful reporting, dashboards, visualisations
- Understanding of data models
Desirable
- Experience with contact centres
- Ability to work autonomously
- Experience with Tableau and other BI tools
- Experience with AI tools
Click on the 'I'm Interested' button to apply!
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*Terms & Conditions Apply
Additional Information
At TSA, the health, safety, and well-being of our team is our top priority!
In response to the COVID-19 pandemic, we have implemented several robust practices to keep our team safe, such as physical distancing measures, visitor control measures, temperature testing, applicable isolation requirements, and much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
