Customer Data Team Lead – Join Fresenius Kabi

Job Summary

We are searching for a detail-oriented Customer Data Team Lead to join our team at Fresenius Kabi. This essential role focuses on ensuring the accuracy, consistency, and integrity of our company’s master data. You'll oversee the creation, maintenance, and coordination of data cleansing across the SAP master data domains on various platforms for our medical device and pharmaceuticals business.

This position requires extensive collaboration with stakeholders across several departments to establish and enforce robust data governance policies, standards, and procedures. If you bring a blend of agility, industry expertise, and a passion for technology, we welcome your drive for operational efficiency and technological innovation.

Key Responsibilities

• Oversee daily data management activities for the Customer Master Data team.
• Partner with the Manager to address process issues, streamline workflows, and ensure the team follows updated Processes & Procedures.
• Establish data governance standards, ensure data quality and integrity, and optimize processes for customer information management.
• Collaborate with cross-functional teams to define data requirements, establish data quality metrics, and implement best practices.
• Oversee pricing and licensing updates, rebate accruals, and compliance with Anti-Torture regulations, ensuring accuracy and adherence to SOP guidelines.
• Effectively manage the Group Mailbox and SME portal.
• Participate in process improvement initiatives related to data and beyond.
• Assist in designing, integrating, and implementing new process flows across departments.
• Support CFS management with ad hoc reports and special projects as required.
• Serve as a master data Subject Matter Expert (SME) on new system integrations or enhancements, ensuring proper documentation and process impact assessment.
• Collaborate with auditors to provide accurate and timely documentation and information.

All employees must ensure compliance with company documents, programs, and activities related to Health, Safety, Environment, Energy, and Quality Management Systems.

Requirements

• Bachelor's Degree plus 5+ years of relevant experience, or equivalent work-related experience.
• 3+ years of experience in the pharmaceutical/medical device industry.
• Preferred management experience.
• Strong knowledge of data governance, pricing and contracting policies, and procedures.
• Understanding of external associations between customer accounts, wholesalers, and contracting sources.
• Extensive experience with SAP and strong analytical and problem-solving skills.
• Proven ability to drive process improvements through process design and automation.
• Expert-level proficiency in Excel and experience handling large data sets.
• A results-driven mindset with the ability to prioritize tasks and execute assignments with urgency.
• Leadership skills, allowing you to work independently and manage time efficiently.
• Innovative thinking, capable of coordinating or leading multiple projects and activities.
• Courage to tackle challenging issues with optimism and transparency.
• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• Proficient with the MS Office Suite.

Additional Information

We offer an excellent salary and benefits package, including medical, dental, and vision coverage, as well as life insurance, disability, 401K with company match, and a wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Company: Fresenius Kabi

Job Title: Customer Data Team Lead