Join Our Team as a Senior Machine Learning Scientist at Zendesk

At Zendesk, we are on a quest to make customer experiences smoother and more intuitive. We leverage advanced Machine Learning (ML) and Artificial Intelligence (AI) solutions to enhance customer support for globally recognized brands like Airbnb, Uber, JetBrains, and Slack. If you have a robust background in Machine Learning and are passionate about AI, consider joining our dynamic team as a Senior Machine Learning Scientist.

What You Will Do

You will collaborate with a multifunctional team including scientists, engineers, and product specialists. Your role involves:

• Pairing with applied ML scientists to understand our technology stack and architecture.
• Designing, researching, and implementing multilingual AI solutions that vastly improve customer support capabilities.
• Utilizing recent Machine Learning techniques to solve challenging problems and enhance model performance.
• Ensuring the scalable integration of ML models into production systems.
• Staying updated with the latest trends in ML and Natural Language Processing (NLP), and sharing insights through conferences and internal channels.
• Leading initiatives to boost the robustness and efficiency of Zendesk’s AI functionalities.
• Engaging with academic entities by collaborating on projects and supervising MSc theses.
• Contributing to community service and volunteer opportunities alongside a global team of professionals.

Who You Are

Our ideal candidate has:

• An MSc or higher in Computer Science, Electrical Engineering, Mathematics, or related fields.
• A strong foundation in statistics and Machine Learning.
• Proficiency in Python and experience with major deep learning frameworks like PyTorch, TensorFlow, or Keras.
• A curious, results-oriented mindset with a pragmatic approach to problem-solving.
• Excellent communication skills and the ability to explain technical concepts to diverse audiences.
• Past exposure to Natural Language Processing (NLP) is highly advantageous.

Why Zendesk?

As a member of our team, you enjoy:

• Significant ownership over projects impacting millions of users globally.
• A collaborative environment with a passionate team dedicated to innovation and efficiency.
• The opportunity to introduce and scale new ideas and improvements.
• Access to professional development resources and specialized training.
• Flexible working hours and a hybrid remote working model.
• Comprehensive benefits including premium medical insurance, life assurance, and allowances for phone and internet services.

Zendesk is committed to creating a diverse and inclusive workspace. We believe in equal opportunity and are proud to foster a workplace free from discrimination. Join us in our mission to bring calm to the complex world of customer service while pushing the boundaries of what AI can achieve in customer experience.

Ready to apply? Send your application to become a pivotal part of Zendesk's journey in redefining customer interactions worldwide.

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