Join Ada as a Data Annotation Specialist - Machine Learning

At Ada, our mission is to transform customer service with cutting-edge AI technology. We envision a world where every customer interaction is effortlessly resolved by AI. Ada is an advanced customer service automation platform that enables businesses to resolve numerous customer service conversations automatically across various channels and languages, minimizing effort.

About Ada

Since its inception in 2016, Ada has facilitated over 4 billion automated customer interactions for esteemed brands such as Wealthsimple, Canva, AirAsia, Yeti, and Square. Headquartered in Toronto, Ada supports companies and their customers globally. For more details, visit .

About You

• Highly motivated with a keen attention to detail and efficiency.
• Native Spanish speaker with strong proficiency in written and verbal English communication skills.
• Proficient in computer skills, including programs like Excel and Google Sheets.

Key Outcomes

• Collect, validate, and prepare data to support model training and other ML/AI development processes.
• Consistently deliver high-quality annotated data.
• Take ownership of Ada’s data annotation processes and contribute to scaling them.
• Refine annotation tasks and guidelines based on experience with large volumes of data.
• Create clear and concise documentation to track progress and processes.

Preferred Qualifications

• Proficiency in additional languages.
• An interest in human language.
• An enthusiasm for technology.

Benefits

• Competitive salary and an attractive stock option plan.
• Unlimited vacation policy.
• Wellness account.
• Extended health coverage.
• Dental, optical, and travel insurance.
• Life insurance.
• Employee and family assistance plan.

Perks

• Flexible work schedule.
• Remote-first, in-person-friendly work environment with a work-from-home budget.
• Paid parental leave for Canadian residents.
• Development opportunities.

The expected salary range for this position is $84,625 to $102,268 CAD. Actual pay will be determined based on several factors, including past experience and qualifications, geographic location, and other job-related considerations as permitted by law. #LI-NS1

About Us

Ada is a rapidly growing company embedded in a flourishing AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person interactions. Our goal is to build the future workplace to deliver the customer experience of the future. We offer flexible working hours, and together we'll create a schedule that suits your style and role requirements. Supported by top-tier investors such as Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One, we offer competitive compensation, excellent health benefits, and company equity to our employees.

We acknowledge that unchecked biases disproportionately affect the most marginalized people in society, including but not limited to BIPOC, LGBTQ2S+ individuals, immigrants, and people with disabilities. We strongly encourage applications from individuals with these identities or other marginalized communities, even if you don’t meet every qualification listed. We believe that without you, we cannot progress. At Ada, we stand for representation, not tokenism.

Our values are the core drivers for our decisions and growth. Learn more about our values and Ada’s founding story on our page. Everyone has unique talents. Even if you don’t meet 100% of the qualifications mentioned, tell us why you'd be a great fit for this role in your application.