Senior Machine Learning Engineer

Company Description

At ServiceNow, our technology helps the world run seamlessly, and our people make that achievable. We move swiftly because there is no time to wait in the world, and we create innovative solutions no one else can for our customers and communities. By joining ServiceNow, you become a part of an ambitious team of change-makers with an insatiable curiosity and a penchant for ingenuity. We understand that your best work happens when you feel fulfilled and can employ your unique talents, so we do everything we can to facilitate that. We dream big collectively, supporting each other to make our individual and shared dreams a reality. Our future begins with you.

We are proud to serve over 7,700+ customers, comprising approximately 85% of the Fortune 500®, and to be one of Fortune's 100 Best Companies to Work For® and the World's Most Admired Companies™.

Discover more on the Life at Now blog and learn from our employees about their experiences working at ServiceNow.

If you are unsure about meeting all the qualifications of a job description but are genuinely excited about the role, we still urge you to apply! At ServiceNow, we are committed to cultivating an inclusive atmosphere where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional backgrounds, who may not have followed a typical path into this role. We believe skills and experiences are transferrable and the desire to dream big creates exceptional candidates.

Job Description

This role entails:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation sector that builds intelligent software and enhanced user experiences using current and cutting-edge technologies to deliver industry-leading work experiences for customers. We are a team of researchers, applied scientists, engineers, and product managers with twin goals. We construct and evolve the AI platform and partner with teams to create products and comprehensive AI-powered work experiences. Similarly, we lay the foundations, research, experiment, and reduce the risks associated with AI technologies that will pave the way for new work experiences in the future.

You will play a significant role in developing AI and Machine Learning (ML) solutions that revolutionize user experience and workflow efficiency in enterprise services. Traditional analytical tools typically require a technically proficient user for even straightforward results. However, we are adopting a fresh approach with the assumption that any user, regardless of their technical knowledge, will be able to utilize the AI/ML solutions we build to operate services in the enterprise environment in a thoughtful and scalable way. We are in the early stages with our first adopter customers and we need your help to create and deliver a broad array of solutions to our 5k+ enterprise customers worldwide.

• Create top-notch cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of dedicated developers, product managers, and quality engineers to produce high-quality software
• Work closely with product owners to understand detailed requirements and take ownership of your code all the way from design to implementation, testing and delivery of superior solutions for our users

Qualifications

To excel in this role, you need:

• A minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent professional experience.
• Expertise in Java or Python, OOP, Design Patterns, efficient time and space algorithms
• Experience in creating new products that exploit challenging high-performance algorithms
• A propensity for coding efficient, object-oriented, modular, and quality software
• Knowledge of basic AI/ML techniques and algorithms
• Familiarity with unit testing, profiling, and code tuning

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All eligible applicants will be considered for employment without any bias against race, color, creed, religion, sex, sexual orientation, nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other categorization guarded by law.

At ServiceNow, we focus on flexibility and trust in a world where work happens remotely. Click here to discover our work personas: flexible, remote, and required-in-office.

If you need reasonable accommodation to complete any part of the application process, or have difficulty accessing or using this online application process and require an alternative method for applying, you may contact us at [email protected] for assistance.

For positions that require access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is subject to ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Note: Fraudulent job postings/job scams are increasingly common. Click here to understand what to be wary of and how to protect yourself. All official ServiceNow job postings can be found on the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, ServiceNow.