Join MTN: Specialist - Master Data Management (MDM)

At MTN, we are driven by purpose and values, and we believe in creating an exceptional work environment that understands and addresses the needs and aspirations of our people. Our commitment is to foster an inclusive and empowering atmosphere where every member of our Y’ello Family feels heard and valued. We aim to nurture a workplace that inspires creativity, drives productivity, and delivers meaningful results. Our values—Live Y’ello, Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect, Act with Inclusion—guide every aspect of our operations.

Job Overview

As a Specialist in Master Data Management (MDM) at MTN, you will be responsible for critical Master Data Management activities across various domains including HR, SCM, Finance, and EAM. This role involves ensuring data integrity, maintaining data standards, and managing change processes in collaboration with MTN Operating Companies (Opcos) and SSH.

The Specialist reports directly to the Manager: Master Data Management and interacts extensively with Opco, SSH, and Service Delivery functions to ensure data integrity and compliance with global data standards.

Key Responsibilities

Operational Delivery

Master Data Maintenance

• Act as the primary point of contact for MDM queries in Finance, HR, SCM & EAM.
• Handle routine data requests including creation, amendments, extensions, end-dating, blocking, and unblocking activities.
• Support the implementation of data controls, processes, and procedures to mitigate business risks.
• Maintain data templates and terminology for Finance, HR, SCM & EAM.
• Ensure prompt query resolution for tickets raised to SSH.
• Validate requests to ensure they align with Opco and Group policies.
• Administer approved master data change requests and ensure completion within agreed service levels.
• Adhere to MDM practices and policies.
• Identify and suggest improvements to enhance the MDM process.
• Provide input and validation for the master data migration process.
• Support the Cutover team in pre and post-data cutover activities.

Master Data Projects

• Assist the Manager in the implementation of new projects pertaining to master data revision, cleansing, and enhancement.
• Ensure timely implementation of new projects.
• Collaborate with relevant teams at Opco/SSH/CoE for project execution.

Governance

• Participate and provide inputs in ad hoc meetings.
• Resolve operational issues and escalate as required.

Reporting

• Report day-to-day operations to the Manager as applicable.

Education and Experience

Education

• Minimum of 3-year tertiary diploma (accordance with country qualification standards).
• Relevant certification/accreditation/membership with professional body as required for role.
• Fluent in country language with basic command of English.

Experience

• Minimum of 2 years' experience in MDM specialization with supervisory experience.
• Experience in a small to medium organization.
• Experience in the Telecom industry (preferred).
• Proficiency in ERP (Oracle), Oracle Fusion, Service Now, MS Office (Word, Excel, Outlook).

Key Competencies

Functional Knowledge

• Business process skills & knowledge.
• Time management skills.
• Lateral creativity.
• Teamwork and collaboration.
• Attention to detail and inquisitiveness.
• Assertiveness and self-motivation.
• Resilience and relationship building.
• Quality focus and service orientation.

Skills

• Analytical and reporting skills.
• Effective communication skills (verbal and written).
• Data interpretation and organizational skills.