Panoptyc

About Company

Customer Support Lead - Remote (Philippines) | Panoptyc

Date: Sep 12, 2024

Salary: $8.00 USD per hour

Location: Philippines

About Panoptyc

At Panoptyc, we leverage AI and manual review to detect theft at over 15,000 markets across the US, serving both Fortune 500 companies and SMBs. Our team is fully remote and we are rapidly expanding, seeking top talent from around the globe. Visit us at .

Job Overview: Customer Support Lead

We're looking for a seasoned professional to oversee and optimize our customer support processes. This role involves improving operational efficiency, strategic planning, and enhancing overall customer service quality through cross-departmental collaboration.

Responsibilities

• Team Leadership:
  • Manage and motivate the customer support team
  • Conduct performance reviews and training sessions
• Operational Efficiency:
  • Streamline and optimize customer service processes
  • Implement and manage customer service tools
• Strategic Planning:
  • Develop and execute strategies to improve customer service operations
  • Collaborate with other departments to enhance the customer experience
• Customer Service Oversight:
  • Ensure high-quality customer service
  • Handle escalated customer support issues and update policies
• Data Analysis and Reporting:
  • Analyze customer feedback and operational data
  • Prepare and present performance reports
• Project Management:
  • Lead and manage customer support-related projects
  • Coordinate with stakeholders and track progress
• Compliance and Quality Assurance:
  • Ensure compliance with policies and regulations
  • Conduct audits and implement improvements
• Innovation and Improvement:
  • Stay updated with industry trends
  • Foster a culture of continuous improvement and innovation

Job Details

• Full-time position (40 hours per week)
• Must be able to work during US Eastern time zone hours

Compensation

• Hourly rate of $8.00 USD

Apply now to join Panoptyc and be a part of our dynamic, remote team dedicated to enhancing customer satisfaction and operational excellence.