About Company
Hiring Alert: Strategic Customer Success Manager (Remote) – Placer Labs Inc.
📅 Date Posted: Sep 04, 2024
💼 Company: Placer Labs Inc.
💸 Salary: Competitive salary
📍 Location: USA
About Placer.ai
Placer Labs Inc. is one of the fastest-growing tech companies in North America, achieving $100 million in ARR (a “Centaur”) in 2024 within 6 years of launching the Placer platform. We became a “Unicorn” with a $1B valuation in 2022.
Our A.I.-based SaaS platform revolutionizes decision-making by offering unparalleled market and location insights. Placer.ai has created a blue ocean market worth over $100B while maintaining a privacy-first approach. Our data is void of user identifiers and provides only aggregated information.
With instant visibility into almost any U.S. location, Placer has grown exponentially, counting over 4,000+ paying customers, including Fortune 500 companies like JP Morgan Chase, Wayfair, and Google.
Recognized by Forbes as one of America’s Best Startup Employers and a Deloitte Technology Fast company, Placer.ai prides itself on a collaborative, innovative, and inclusive culture. If this excites you, we’d love to talk to you!
Summary
Placer.ai seeks a talented Customer Success Manager focusing on Commercial Real Estate. The role involves managing a book of customer business, acting as trusted advisors, and ensuring customer success. You will engage with accounts, manage customers’ needs, ensure product adoption, and retain revenue.
The ideal candidate is strategic, analytical, resourceful, customer-focused, and able to meet deadlines. A deep understanding of the Commercial Real Estate industry and experience supporting customers through data analysis and application is necessary.
Responsibilities
- Own onboarding, nurturing, retention, up-selling, and ongoing success for a defined book of accounts.
- Educate customers on data insights and their business applications.
- Document use cases to confirm value and prove ROI.
- Share best practices and facilitate learning through peer-led skill-building sessions.
- Develop creative solutions for overcoming customer challenges.
- Ensure customer health through timely support work.
- Incorporate customer feedback into the product roadmap with cross-functional teams.
Requirements
- BA/BS degree with relevant professional experience.
- 5+ years in a customer-facing role within the commercial real estate industry.
- Excellent organization, communication, and presentation skills.
- Self-starter with strong critical problem-solving skills.
- Passionate about using technology to solve business problems.
- High degree of ownership and dedication to working accurately in a fast-paced environment.
- Strong attention to detail.
- Experience in presenting complex data to meet customer needs.
- Proficient in using analytical tools to help customers identify opportunities and mitigate risk.
- Entrepreneurial spirit, self-driven, and impact-focused.
- Experience working with cross-functional teams and projects.
- Organized and flexible in delivering results in a dynamic environment.
Advantages
- Ability to leverage business intelligence and analytics tools to measure the impact of initiatives on key metrics like activation, adoption, and retention.
Why Join Placer.ai?
- Be part of a pioneering company creating a new market.
- Take on a central and critical role at Placer.ai.
- Work with and learn from top-notch talent.
- Enjoy a competitive salary and excellent benefits.
- Benefit from a fully remote work environment.
