Job Opportunity: AI Prompt & Language Specialist (SPANISH) at Keywords Studios

Location: Americas, Canada

Employment Type: Permanent, Full Time, Remote

Role Overview

Join our team as an AI Prompt & Language Specialist (SPANISH), where you will work with cutting-edge AI technologies to build and test linguistic content. Your role will be essential in enabling our content moderation solutions to accurately detect and classify a wide variety of online harms with cultural context.

Key Responsibilities

Maintenance and Future Development

• Build and maintain linguistic tools using your language expertise to ensure accurate and context-based classification.
• Classify words and phrases based on a predefined taxonomy of online harms.
• Review chat data to ensure accurate classification and address misclassifications as needed.
• Analyze data for trends and create plans for classification improvement based on impact.
• Identify and add vocabulary based on client requests, global issues, current events, and other trends.
• Collaborate with the Client Success team to answer client questions and assist in solving community issues.
• Participate in developing new and improved methods for detecting content designed to circumvent content moderation.
• Support product testing and report product outages as needed.

AI Data Generation

• Use various tools to curate and build datasets for evaluating and testing AI models and prompts.
• Label or analyze data to assist data scientists in training AI.
• Conduct red-teaming to test potential harms in new AI features, evaluate responses, and report results.
• Work with internal teams to refine policy input for AI.
• Contribute native language prompts to the red-teaming library for future use.

Quality Audits

• Audit labeled data and report results.
• Identify areas of weakness and provide recommendations for improvement.

Requirements

• Native level fluency in Spanish.
• In-depth understanding of cultural specificities governing the usage of the language.
• Ability to autonomously follow and execute deliverables according to constrained timelines.
• Capable of documenting cultural information into a knowledge repository and enjoy research-related tasks.
• Able to present observations and information in digestible formats such as reports, presentations, or documents.
• Excellent written and spoken English.
• Proficiency in Microsoft Office Suite and Google Suite.

Behavioral Skills

• Communicative and outgoing, enjoying the sharing of ideas with others.
• Team player who’s also capable of driving your own work.
• Strong critical thinking and decision-making skills.
• Willing and able to handle the exposure to unpleasant content at times, as implied by Trust & Safety roles.

Bonus Experience

• Moderation experience, either professional or as a hobby.
• Experienced gamer.
• Studies in cultural fields such as sociology, ethics, education, anthropology, etc.
• Experience related to inclusivity, child protection, or legal protection.

Benefits

• 32-40 hours per week schedule, plus employee benefits including health and dental care (when eligible).
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

Phases of Our Recruitment Journey

1. Submit your application and resume.
2. Upon review, we'll invite you to an online language assessment (Dutch and English) to evaluate your writing skills. Complete it on a computer for best results.
3. If you pass the test, you'll be invited for an online interview via MS Teams with one of our recruiters. A second interview with a Team Lead or Operations Manager may follow.
4. Successful candidates will receive an offer and become part