Business Intelligence Developer

We're passionate about growth. From empowering businesses to prosper, to fostering career advancement. SupportNinja was launched in 2015 to bolster companies as they expand and link them to a wider talent pool. Our ambition is to showcase a superior approach to growth through the cultivation of the best people, the application of cutting-edge technology, and by challenging traditional norms. Job Summary: The Business Intelligence Developer I plays a critical part in collecting and analyzing data to deliver actionable insights that steer strategic decision-making. What does a day in the life of a Business Intelligence Developer entail? - Gather, examine, and interpret large data sets to pinpoint trends, patterns, and correlations - Develop and maintain data models, dashboards, and reports with business intelligence tools - Collaborate with partners to understand their reporting needs and supply precise and prompt insights - Assert data precision and integrity by carrying out regular data validation and reconciliation - Analyze intricate business problems and provide actionable insights based on data to back strategic decision-making - Identify key performance indicators (KPIs) and develop metrics to track business performance - Convey insights and recommendations to stakeholders through visualizations, presentations, and reports - Collaborate with other departments to encourage process enhancements and operational efficiency - Design and develop interactive dashboards and visualizations to effectively showcase complex data - Utilize data visualization tools (e.g., Tableau, Power BI) to create captivating and informative visual representations of data - Customize dashboards to cater to the specific needs of various stakeholders and departments - Train end-users on how to access and interpret dashboards to make informed decisions - Assure data quality and integrity by setting data governance policies and procedures - Develop and implement data management strategies to maintain data accuracy and uniformity - Collaborate with IT teams to enhance data infrastructure, storage, and access - Collaborate with other departments to gather requirements and harmonize data analysis efforts with business goals - Communicate intricate concepts and findings in a lucid and succinct manner to both technical and non-technical audiences - Serve as a trusted advisor, delivering guidance and support on data-driven decision-making - Abide by company policies and procedures - Meet or exceed performance targets for associated KPI’s - Continuously enhance knowledge of products, services, and processes through participation in training programs and ongoing learning modules - Maintain a positive, empathetic, and professional attitude towards clients and colleagues at all times - Undertake other duties as assigned Required qualifications of a Business Intelligence Developer: - High school diploma or equivalent is mandatory - Bachelor's degree in Computer Science, Business Analytics, Statistics, or a related field is preferred - Prior experience in data analysis, business intelligence, or a similar role, preferably in the call center industry - Superior communication skills – both spoken and written - Strong analytical and problem-solving aptitude, with the capacity to analyze complex data sets and extract significant insights - Proficient in data visualization tools like Tableau, Power BI, or QlikView - Solid understanding of SQL and database management - Familiarity with statistical analysis and modeling techniques is advantageous - Ability to work independently and manage multiple priorities in a high-paced environment - Attention to detail with a strong commitment to data accuracy and integrity - Computer proficiency and adeptness in various software applications Ninja Perks and Benefits - Competitve salary - Compliance with government-mandated benefits - Retirement Savings Program with Company Matching - Life Insurance - HMO from Day One - Paid time off, and birthday leave - Bonus and incentive plans - Opportunities for skill training and professional and personal growth - Attractive office space - Complimentary daily lunch Experience infinite fun for infinite growth. Discover a superior way to grow at SupportNinja! Are you prepared? Disclaimer: The duties and responsibilities outlined above are general terms for the role and are not definitive. The role holder is expected to accept any rational adjustments that may be occasionally required. SupportNinja proudly offers equal employment opportunities. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected characteristics under federal, state, or local law.