Vonage Product Management Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Clients like Airbnb, Viber, Whatsapp, Snapchat, and numerous others rely on our APIs and SDKs to engage with their customers around the world. As companies continue to move towards an immediate, customer-focused communication model, we are experiencing significant growth.
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Why this role matters
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As the Senior Data Analyst in our team, your role is crucial in shaping our data into an engaging story that guides insightful decision-making. Data is the backbone of our organization, and your expertise will catalyze positive change. By harnessing your analytical abilities, you will enable us to improve the quality and effectiveness of the services we provide to both our internal and external stakeholders. Through data analysis and alerts, you will play a critical role in optimizing our operations, enhancing customer experiences.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
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What you will do
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- Support the technical execution of our monitoring needs, data analytics, testing, and automation.
- Build, maintain and improve alerts on identified aspects of each function of our team, to better monitor and support our products.
- Collaborate with our Data and Core teams to identify ways of improving the data consumption for our projects and framework.
- Solve a variety of technical challenges that will require creativity and close collaboration across internal functions.
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What you will bring
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- Your ability to work with state-of-the-art data analytics tools and technologies will be an invaluable asset in harnessing the full potential of our data resources. You will not only monitor and analyze data but also develop alerting mechanisms to identify anomalies, trends, and potential issues in real-time, ensuring a proactive approach to problem-solving.
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What is required for application
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Required
- 3-5 years of experience in Data Analysis and/or Analytics.
- Proficiency in reporting and data visualization software (Tableau BI or similar)
- Exposure to Elasticsearch and its modules/extensions/language (Kibana, X-Pack, Lucene query language)
- Experience with Python.
- Experience with SQL.
- Experience with version control systems like Git
- Creativity and eagerness to learn new technologies
- A self-starter who is also comfortable working individually as well as in a team.
- A curious mindset, with a keen eye for detail.
- Comfortable in planning, leading, and delivering complex data solutions to improve performance and to deliver improved alerts.
- Have a strong quantitative analytical background and be able to draw out key information from large datasets.
- Excellent communication skills, capable of explaining data concepts to non-technical audiences.
- Project management skills with experience of working collaboratively with colleagues across large organizations
Nice to have
- Understanding of the B2B cloud communications industry, including but not limited to WebRTC, A2P messaging (Kafka), or VoIP.
- Experience in writing ETL/ELTs
- Experience with Machine Learning libraries
- A Computer Science degree is preferred but not required.
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What is in it for you
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- Medical Coverage
- Gym membership
- Educational Assistance Reimbursement Program
- Language classes
- Lunch & Learn (Learning sessions)
- Support for self-development
- Voluntary Time Off
- Unlimited Discretionary Time Off
- Massages
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Potential Next Career Move: Expert Data Analyst
