Join Our Team as a Senior Data Science Analyst at Klaviyo

At Klaviyo, we celebrate the diversity of experiences and perspectives each of our team members, or Klaviyos, brings to our dynamic community. We understand that success is enhanced by a broad array of insights beyond traditional job prerequisites. If your experience closely matches the job description, we eagerly encourage your application. Discover more about our inclusive culture at .

Opportunity Overview

We are excited to welcome a Senior Advanced Analyst / Data Scientist to our expanding Customer Success Analytics & Operations team. Reporting directly to the Senior Manager of OPS & Analytics, you will play a pivotal role in leveraging data to frame customer journeys and growth models. Your work will directly influence our strategy, enhancing customer satisfaction and driving Klaviyo's market success.

Key Responsibilities

• Partner with senior leadership in Customer Success and Go-to-Market teams to spearhead data-driven strategic initiatives.
• Develop and refine predictive models to identify customer opportunities, enhancing overall success.
• Create and manage analytical reports, define new performance metrics, and articulate the narrative of customer health through data.
• Lead comprehensive analytics projects from conception to execution, including defining KPIs and implementing solutions.

Who We Are Looking For

Ideal candidates are analytically rigorous, strategically-minded, and proactive in solving complex problems through data science. You should bring:

• At least 5 years of experience in data science or advanced analytics, with a preference for backgrounds in SaaS.
• Proficiency in Python, SQL, R, and other analytical tools, with a strong portfolio of models and visualizations to demonstrate your skills.
• Exceptional communication and project management abilities, comfortable with setting milestones and leading cross-functional teams.

About Klaviyo

Klaviyo is a leader in marketing automation technology, enabling businesses to connect directly with customers by harnessing first-party data. Used by over 265,000 global brands, our platform facilitates deeper relationships and robust business growth. Learn more at .

Benefits & Compensation

The role offers a salary range of $96,000—$144,000 USD, supplemented with variable compensation and comprehensive benefits, including health coverage, 401(k), and an array of learning resources.

Commitment to Inclusivity

Klaviyo is dedicated to an environment of equal opportunity and fairness. We uphold principles of non-discrimination across all aspects of our operations and extend the same respect to all applicants and team members.

We prioritize the privacy and security of our applicants. Please apply directly through our official site, and be wary of outreach from unverified sources.

We eagerly anticipate your contributions to our team. Apply today to redefine industry standards and build unparalleled customer experiences at Klaviyo.

Role Title: Senior Data Science Analyst, Customer Success Analytics & Operations
Location: #LI-Hybrid #LI-Dee