Join Our Trailblazing ML Team as a Senior ML Engineer at Observe.AI

About Us
is revolutionizing contact center operations by providing real-time conversation intelligence. Leveraging the industry's most accurate AI engine, we analyze 100% of customer interactions to enhance team performance and process automation. Trusted by leading corporations like Pearson and Public Storage, and backed by a massive $213 million in funding, Observe.AI is at the forefront of transforming customer experience through AI.

The Opportunity: Senior ML Engineer (Speech/ASR)

If you're passionate about AI and looking for a role where you can drive innovations at the very core of our company, this position is for you. As a Senior ML Engineer, you will develop cutting-edge Machine Learning and Deep Learning algorithms, design ML architectures, and lead the development of our ML products from ground up.

What You Will Do

• Develop ML pipelines for massive data sets.
• Conduct scientific ML experiments and optimize them for scalability and performance.
• Deploy robust ML solutions into production and oversee their performance.
• Stay updated with the latest breakthroughs in ML and Deep Learning to enhance our Voice & NLP platform.
• Mentor junior team members and lead by example in building innovative solutions.

What You Bring to the Role

• Advanced degree in Computer Science/Electrical Engineering or a related field.
• Proven expertise in Speech Technologies (ASR, TTS, Diarization).
• 3-5+ years of experience in developing end-to-end ML models and managing large-scale ML pipelines.
• Proficiency in programming languages like Python, Java, and C.
• Hands-on experience with ML and DL frameworks such as TensorFlow, PyTorch, and Scikit Learn.

Why Join Our ML Team?

Our 25-strong team of ML experts focuses on leveraging AI to improve operational efficiency and customer satisfaction in contact centers. We're pioneers in Speech Recognition and NLP, actively contributing to international conferences and research. Our collaborative environment supports both professional growth and personal well-being.

Compensation, Benefits, and Perks

• Competitive medical insurance options with free online doctor consultations.
• Generous leave policies and flexible benefit plans.
• An array of learning and professional development opportunities.
• Engaging company events and a vibrant workplace culture.

Our Commitment to Inclusion and Belonging

At Observe.AI, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply, especially those from underrepresented groups.

Ready to make a significant impact at Observe.AI? We look forward to your application!

For more details and to apply, visit .