Senior Staff Research Scientist/Engineer

Company Description At ServiceNow, our technology serves everyone in the world, and our people make that possible. We move quickly because the world can't wait, and we innovate in ways that no one else can for our customers and communities. By joining ServiceNow, you become part of an ambitious team of change-makers, characterized by their restless curiosity and drive for ingenuity. We recognize that your best work happens when you're leading your best life and expressing your unique talents, so we do all we can to facilitate this. We dream big as a team, supporting one another to realize individual and collective dreams. The future is ours, and it begins with you. With more than 7,700 customers, we serve about 85% of the Fortune 500, and we are proud to be recognized as one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on the Life at Now blog and hear from our employees about their experiences working at ServiceNow. If you're not sure you meet all the qualifications of a job description but are deeply excited about the role, we still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including those from non-traditional and varied backgrounds, who might not have followed a typical path related to this role. We believe skills and experience can be transferred, and that a desire to dream big makes great candidates. Job Description The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation division creating intelligent software and smart user experiences using current and emerging advanced technologies. Our mission is to enable end-to-end, industry-leading work experiences for customers. As part of the Core LLM Team, we create and improve Generative AI solutions and collaborate with teams to create products and AI-powered work experiences. To succeed in this role, you need the following qualifications: - 14-17+ years of relevant experience - Solid software development skills in Python/C++/Java - Experience in training transformer-based language models and their variants (T5, BART, BERT, etc.) - Knowledge of transformer architecture and the impacts of modifying the same - Experience in using GPUs to train deep learning models - Good knowledge of solving industrial problems using deep learning models with NLP-related use cases - Strong understanding & hands-on experience with model compression via parameter quantisation, distillation, teacher-student training techniques - Strong understanding of large language models (LLM), and prompting approaches - Strong understanding & hands-on experience with AI quality evaluation metrics - Experience in reading papers and implementing algorithms described in those papers - An advanced degree in computer science (MS/PhD) with a major in Natural Language Processing Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. At ServiceNow, we exude flexibility and trust in distributed workplaces. Click here to learn about our work personas: flexible, remote, and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability or unable to access our online application process and need an alternative method for applying, you may contact us at [email protected] for assistance. Please Note: Be aware of fraudulent job postings/job scams that are becoming increasingly common. Click here to learn how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, ServiceNow.