AIML - Director Data Operations

Company: Apple

Posted: June 6, 2024

Role Number: 200554705

Job Summary

Imagine what you could achieve here at Apple. Great ideas swiftly transform into groundbreaking products, services, and exceptional customer experiences. If you're eager to contribute to pioneering human-computer interaction and work alongside the team building the intelligent assistant aiding millions worldwide, this is your opportunity. Can you form high-performing teams and inspire Apple’s vision of excellence? With your passion and dedication, endless accomplishments are possible.

About the AIML Team

The AIML team at Apple is driven by a passion for technology, with a focus on enhancing customer experiences. We are looking for a collaborative Senior Leader to oversee our Global AIML Data Operations team. You will coach and mentor established leaders, fostering quality, innovation, and strong team performance. Your strategic impact on the organization will be significant, requiring you to instill trust within leadership and cultivate partnerships to optimize workflows and business performance. As a forward-thinking leader, you excel in navigating complex business challenges with a thoughtful and organized approach.

Role Description

As a Senior Leader, you will manage teams across multiple global sites in the US, EMEIA, and APAC regions. Your responsibilities will include overseeing policies, procedures, and quality audits. You will collaborate with cross-functional partners to develop tools and reports for business analysis, including workflow optimization, workforce management, and volume predictions. Reporting on status, achievements, and goals to partners and leadership will be a key part of your role.

You will inspire your teams to generate innovative ideas, achieve strong performance, and maintain high-quality standards. Your duties also include determining staffing requirements, participating in interviewing, hiring, and onboarding new leaders. You are responsible for overall team performance, developing leaders, and achieving quality results. Your analytical skills will drive quality and performance, aligning with organizational goals.

Minimum Qualifications

• 15+ years of senior leadership experience in Operations or a related field with a focus on global organizations
• Bachelor's degree required; MBA preferred
• Fluency in English
• Experience leading geographically dispersed teams
• Strong quantitative, decision-making, and analytical skills
• Proven success in providing vision and strategy while managing high-performance teams
• Excellent communication and presentation skills, both written and verbal
• Exceptional problem-solving and critical thinking abilities
• Ability to travel internationally and work non-standard hours as needed

Preferred Qualifications

• Passion for AI/ML and Operations

Pay & Benefits

At Apple, base pay is a component of a comprehensive compensation package, offering scope for growth as you advance in your role. The base pay range for this position is between $276,600 and $442,000, adjusted based on skills, qualifications, experience, and location. As an Apple employee, you can become an Apple shareholder through our employee stock programs, and are eligible for discretionary stock unit awards. Additionally, you can purchase Apple stock at a discount via our Employee Stock Purchase Plan.

Our benefits package includes comprehensive medical and dental coverage, retirement plans, a variety of discounted products and services, and reimbursement for certain educational expenses. This role may also be eligible for discretionary bonuses or commission payments as well as relocation assistance.

Learn more about .

Equal Opportunity Employer

Apple is an equal opportunity employer and is firmly committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Learn more about your .

Join us, and let’s do meaningful work, together.

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