Associate Director, Provider Data Operations

Hi, we're Oscar. We're hiring an Associate Director, Provider Data Operations to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Associate Director, Provider Data Operations plays a key role in ensuring the integrity, accuracy, and efficiency of provider data management processes and will be responsible for contracting, configuration, credentialing and provider data management. This role requires expertise and leadership critical to maintaining high standards and delivering exceptional service to our internal and external partners.

You will report to the Senior Director, Provider Operations.

Work Location:

Oscar fosters a blended work culture where everyone, irrespective of their work type or location, feels connected to their teammates, our culture, and our mission. 

This is a hybrid role based in our Tempe, Arizona office. You will split your time between working in the office and working remotely. #LI-Hybrid

Pay Transparency:

The basic pay for this role is between $118,080 - $154,980 per year. You will also be eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead and manage a team responsible for maintaining accurate provider data within our system, ensuring compliance with industry regulations and meeting organizational objectives. This includes managing identified operational metrics with the management team, improving outcomes, implementing new strategies, and sharing operational resources to achieve results.
• Develop and implement data strategies in collaboration with the data management organization to ensure data integrity throughout all processes.
• Perform ongoing quality assurance on production processes by establishing control measures, rectifying discrepancies, and mitigating risks related to production output.
• Collaborate with vendor partners to ensure process efficiency and effectiveness, proactively resolve issues, and maintain strong partnerships as a team.
• Stay current with industry standards, respond to changes in regulations impacting this domain, implement best practices while ensuring adherence, and drive improvement in outcomes.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• Minimum of 7 years of proven experience in provider data management, operations or a related role within the healthcare industry.
• 7+ years of leadership and team management experience.
• At least 7 years of experience demonstrating strong problem-solving and critical-thinking skills, with keen attention to detail.
• Demonstrated ability to work in a fast-paced and dynamic environment, managing multiple projects at once and meeting deadlines.
• Understanding of operations inventory management, planning for resource shifts, attrition, and competing priorities while ensuring smooth operations.
• Excellent communication skills, both written and verbal, with the ability to explain complex information to non-technical stakeholders.

Bonus points