Join Postscript as a Compliance Data Specialist: Redefine Ecommerce Marketing

Postscript is revolutionizing the world of ecommerce marketing by introducing SMS as an innovative channel for ecommerce stores. Our cutting-edge solutions help brands engage, retain, and convert their customer base, yielding significant ROI. Backed by Greylock, Y Combinator, and top investors, Postscript is on a fast growth trajectory and we're seeking extraordinary individuals to join our journey in building a world-class organization.

Job Description: Compliance Data Specialist

As a Compliance Data Specialist, your primary role will involve collaborating with our customers to analyze extensive datasets (often exceeding 1 million rows) to ensure compliance with TCPA regulations. You will be instrumental in creating analysis playbooks for varied and unique scenarios to aid the success of our new product offerings. Reporting directly to the Compliance & Messaging Operations Manager, you will closely collaborate with our Legal, Sales, and Customer Onboarding teams.

This is a hybrid role based in Phoenix, AZ. Candidates must be within commuting distance to our Phoenix office.

Primary Duties

• Customer Collaboration: Work directly with customers to collect information, review and verify historical records, and present nuanced results clearly and effectively.
• Data Analysis: Employ SQL queries to merge data from multiple sources, analyze insights, and provide actionable recommendations.
• Project Management: Manage compliance audits from start to finish, ensuring timely completion and maintaining strong customer communication.
• Investigation: Investigate incidents of account abuse, spam, fraud, and phishing attempts, providing detailed reports and mitigation strategies.
• Playbook Development: Develop and maintain analysis playbooks for various compliance scenarios to ensure a consistent and accurate approach.

What We’ll Love About You

• Degree or certification in Data Analytics or a related field
• Proficiency in SQLite or other relational databases
• Strong interpersonal skills with the ability to handle challenging situations delicately and creatively
• Ability to articulate complex technical concepts clearly to all stakeholders
• Exceptional attention to detail and accuracy in data analysis and reporting
• Robust analytical and problem-solving skills, with critical thinking abilities
• Collaborative mindset to work effectively with cross-functional teams
• Proactive in identifying and addressing potential issues
• Judgment to escalate issues appropriately for timely resolution
• Ability to work independently with a strong sense of ownership
• Innate curiosity and talent for problem-solving
• Nice to have: Customer-facing experience at any level

What You’ll Love About Us

• Competitive salary range of USD $95,000-$112,000 base plus significant equity
• High-growth startup environment with substantial career growth opportunities
• Hybrid work setup based in Phoenix, Arizona
• Fun and passionate work culture
• Comprehensive compensation including equity options
• Flexible paid time off
• Health, dental, and vision insurance

Our Hiring Process

• Intro Call: A brief call with our Recruiter to learn more about the role and Postscript.
• Hiring Manager Intro: A quick call with the Hiring Manager to get acquainted and learn more about the team and position.
• Virtual Onsite Interviews: Series of video calls with 2-4 team members to ask questions and understand daily interactions.
• Homework Assignment: An exercise designed to demonstrate how you tackle problems and present creative solutions.
• Final FEACH Interview: An interview to assess your alignment with our FEACH values and how you embody them.
• Reference Checks: Speaking with at least two references who have worked with you, including one who has managed your work.
• Offer: We extend an offer and hope you accept! Welcome to Postscript!

At Postscript, we value diverse talents and are committed to