Data Engineer II at Zendesk - Join Our Fast-Growing Team!

Zendesk, a rapidly expanding leader in web-based customer service and engagement software, is seeking a talented Data Migration Engineer II. This role primarily focuses on helping customers execute their data transformation requirements into and out of Zendesk.

Why Zendesk?

Our innovative software is designed to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love. We believe in creating fulfilling and inclusive work experiences for our employees, ensuring a blend of in-person connection and remote flexibility.

Role Overview

In this customer-facing role, you will collaborate with external business leaders to understand and execute data transformations and movements into and out of Zendesk. You’ll be part of a global, cross-functional team including Project Managers and Technical Architects within the Zendesk Professional Services organization.

Key Responsibilities

• Help Zendesk customers access their data quickly and efficiently.
• Work alongside a team to develop a comprehensive data transformation toolbox.
• Build out a containerized deployment strategy.
• Understand, scope, and perform various data migration and manipulation tasks.
• Support the Professional Services team to ensure timely completion of platform data services projects.
• Maintain technical expertise across the Zendesk API and Platform infrastructure capabilities.
• Become a domain specialist in Zendesk Platform Data Services.

Basic Qualifications

• 5+ years of Data Engineering/Migration, ETL experience.
• 3+ years mandatory experience with Python and SQL.
• 1+ years of experience with PostgreSQL/MySQL.
• 2+ years experience with REST APIs.
• Experience with REST APIs, Web Services, and/or Backend integrations.
• Experience working on fast-paced projects.

Preferred Qualifications

• 2+ years experience working in professional services or on external paid client projects.
• Bachelor's degree in Computer Engineering.
• Python 3 development on Linux.
• Experience delivering high-quality and maintainable code in various contexts.
• Experience designing, developing, and deploying cloud applications on AWS platform.
• Experience with Database design and Data modeling.
• Solid understanding of relational databases, SQL, and ORMs.
• Fullstack experience with Javascript experience is a big plus.
• Care for elegant, efficient, and maintainable code -- knowledge of when to test, what to test, and how to write testable code.
• Excellent communication skills, both written and verbal.
• Ability to engage on several projects concurrently.

Your Workplace

Our hybrid working model ensures a balance between in-person collaboration and remote flexibility. Our team collaborates from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to drive excellence in customer service.

Equal Opportunity Employer

Zendesk is committed to fostering diversity, equity, and inclusion in the workplace. We are an equal opportunity employer considering all individuals for employment without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic.

If you are an individual with a disability and require a reasonable accommodation to apply or participate in the selection process, please email us at [email protected] with your accommodation request.

Join Zendesk to innovate in customer service, grow your career, and work with brands you know and love!