Join UserTesting as a Data Scientist

Are you passionate about experience research and insights? At UserTesting, we believe human understanding and great experiences start with a shared perspective—seeing and hearing how others engage with the world. With us, you will empower organizations to discover the human side of business, transforming how they work, collaborate, innovate, and launch new products.

About UserTesting

Trusted by top brands for over 15 years, UserTesting, now merged with UserZoom, serves more than 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Our passionate team is dedicated to advancing how companies learn from and understand their customers. Join us in building the engine for human understanding.

About the Team

The Decision Science team, part of the Product and Engineering Department, provides data-based guidance to shape product strategy through quantitative research projects. You'll collaborate closely with Product, Design, and Business teams, surfacing critical topics, identifying innovative practices, and developing high-impact solutions for exceptional user experiences.

The Opportunity

We are looking for a Data Scientist to help define and measure quantitative Product/UX goals in collaboration with Product Managers, Qualitative Researchers, Designers, and Engineers.

Responsibilities

• Drive quantitative research and statistical modeling to enhance user experience and product results.
• Leverage data to uncover actionable insights of strategic importance to UserTesting and practical value to customers.
• Communicate analyses and results in accessible, relevant, and meaningful ways to diverse audiences.
• Create and support a data-driven culture among decision-makers.

Requirements

• Strong knowledge of research methodology and statistical techniques, including experimentation, statistical inference, and machine learning.
• Experience in advanced data analytics in a business, academic, or related context (e.g., high-tech, market research, management consulting, operations research, finance).
• Ability to explain the value of different analytic methods and data analysis outputs to non-technical audiences, including executives and managers.
• A combination of broad perspective with a strong focus on details.
• Deep curiosity and a love for problem-solving.
• Bachelor's degree with relevant industry experience.
• Professional experience in applied research settings or product analytics, preferably in Consumer or B2B software.
• Proficiency in SQL, Python (or R) for data analysis and visualization, version control (git).
• Experience or knowledge in one or more of: user experience research, product analytics, applied behavioral science, applied machine learning (regression models, clustering, time series prediction).

What We Offer

• Employee Assistance Program (EAP).
• Employee Referral Program.
• Professional Development Stipend.
• Remote Work Stipend.
• Wellness Reimbursement.
• Volunteer Days.
• Life Assurance.

To learn more about our team, culture, and customers, visit our , , and . Join us for the opportunity to grow with us!

At UserTesting, we are committed to inclusive and accessible experiences for all candidates. Our empathy and diverse perspectives drive us to create exceptional experiences for everyone. If you require any accommodations during the interview process or have specific needs, please contact us at .

UserTesting is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. We welcome diverse backgrounds, experiences, abilities, and perspectives. Qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

If you require assistance or accommodations during the recruiting process due to a disability, please contact People Operations at ask