Data Scientist - User Support Experience

Company Description

Join the team reinventing how the world experiences design.

Hey, good day, mabuhay, kia ora, hello, hallo, welcome!

Thanks for taking the time to visit. We appreciate that job searches can be somewhat time-consuming and that you are eager to learn about what’s on offer. So, without further ado, let’s cut to the chase. 

Our Work Locations and Conditions

Our primary campus is located in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. However, we give you the freedom to choose your working environment. So, whether you prefer working in the office (if you're based nearby), from your home, or a bit of both, the choice is yours. 

Job Description

Responsibilities of this Role

At Canva, change is integral to our growth trajectory. Although this can be viewed as a challenge, we like to see it as part of the fun. This will give you an idea of the kind of tasks you'll be handling when you join us, but it's likely to evolve with time.

At present, this role involves:

• Finding insights that enhance our understanding of Canva and our customers - we encourage creativity and insightfulness rather than just using standard metrics.
• Proposing and conducting interesting experiments that significantly impact our metrics - we aim for our tests to reflect increases in relevant graphs when pushed to 100%.
• Building and maintaining visually appealing dashboards for our product teams. You don’t need to be a designer, but having an interest in creating cool stuff would be beneficial.
• Taking ownership of projects, data models, dashboards, and other products, and ensuring they remain updated and of high quality in a rapidly growing environment.
• Utilizing our large databases to answer questions that may appear simple on the surface but are challenging (and fun!) to address.
• Promoting data literacy and creating a culture of curiosity throughout the entire company.

What makes you a good fit

• You have strong competency in SQL; experience with data warehouses such as Snowflake, Redshift, or BigQuery is beneficial!
• You have experience manipulating and analyzing data using Python or R.
• You have demonstrated skills in optimizing product funnels, conducting experiments, and building dashboards which effectively communicate results and outcomes.
• You may have a background in mathematics/statistics and a bachelor's degree in a STEM field (not mandatory).
• You may have experience working with very large data sets (not mandatory).
• You are an effective communicator, both verbally and in writing, and can simplify complex topics to create clear solutions and ideas.

About the team

• Change continues to be part of our DNA as Canva grows. This will give you an idea of the kind of tasks you'll be handling when you join, but this will likely evolve.
• At Canva, our goal is to enable the world to design, and we’re looking for data scientists who can support our vision.
• Our product has seen exponential growth in the past few years. With hundreds of millions of users generating vast amounts of data daily, we require a better understanding of our data to fuel future growth - this is where you come in.
• We're seeking self-motivated individuals who are curious about our product and users, and are excited to unearth valuable insights. We don’t just want you to answer questions - we want you to be a genuine data partner to your team and the broader business. We have a LOT of data and need people who can help us derive the most from it!
• You’ll join an interdisciplinary product team that focuses on helping businesses of all sizes maximize their potential on Canva. Your role will be instrumental in providing the team with deep insights about our B2B customers to optimize the entire funnel through targeted improvements in communications.

Benefits for you

Our ambitious goals drive us to work hard. Although we work industriously, life at Canva also involves plenty of magic moments, connectivity, and fun. We also provide an array of benefits to support you professionally and personally.

Here's what we offer:

• Equity plans - we believe in sharing our success
• Inclusive parental leave policy that caters to all parents and caregivers
• An annual allowance to support your wellbeing, help build social connections, improve your office set-up, and more
• Flexible leave options that empower you to contribute positively, take time off to recharge and support you on a personal level

For more information, please visit lifeatcanva.com.

Additional Information

Additional Details

We base our hiring decisions on your experience, skills, passion, and how you can enhance Canva and our culture. When you apply, please indicate the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.