Insight Analyst

Company Description

Here at esure, we are no strangers to change. As one of the leaders in the insurance industry, aiming to become a world-class digital insurer, we are gearing up for even more transformations. This time of change presents an incredible opportunity for innovative and skilled professionals to join us during a critical period in our growth.

Job Description

At esure, we base our decisions on data and our Insight Analyst is a key player in supporting our digital and marketing strategies. They handle profiling, segmentation, propensity modelling, and enhancement of our marketing strategy.

We have successfully built a conducive environment for thorough, long-term research to flourish, helping our business extract additional value from data and create bespoke experiences for our customers.

Here is what you will do:

• Deliver standard reports on call centre metrics within deadlines, and provide relevant commentary and analysis.
• Consistently monitor operational performance, identifying trends, and areas needing further investigation and analysis.
• Design and develop management information tools and reporting systems that can capture essential data, generate relevant information, and report results against agreed performance measures.
• Implement new self-service and AI/ML modelling capabilities using Tableau and Python.
• Address, refine, and fulfil unique insight requests.
• Keep control documentation updated and conduct quality checks on essential business data sources to ensure data integrity.

Qualifications

Desirable skills and experience:

• Exceptional analytical and problem-solving skills with high data literacy and terrific visualisation abilities.
• A resilient and adaptive attitude with a penchant for flexibility and perseverance.
• Ability to challenge the norm while working collaboratively to deliver top-tier insight and analysis.
• Ability to manage high workloads and meet tight deadlines.
• Excellent skills in extracting and transforming data for use in modelling and machine learning.
• Experience with SQL & Python.

Additional Information

Why should you choose us?

Take part in our exciting journey and contribute to reshaping our future. Plus, here are the perks of working at esure:

• A competitive salary that rewards your skills and potential.
• A bonus scheme that values your contribution to esure's success.
• Discounts on our insurance products, for you and your family.
• 25 days of annual leave, plus 8 flexible days to be taken as per your convenience.
• A comprehensive benefits programme: My Benefits Box – where you can select the perks that best support your health, wellbeing, lifestyle, and finances.
• Career growth opportunities supported by hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career discussions, and resources from expert partners such as Women in Data and Women in Tech.
• Access to our communities that allow for learning, sharing, and connecting with colleagues across the business.
• Flexible work terms: we fully support the ABI's Make Flexible Work campaign. You're welcome to discuss the kind of flexibility you need.
• Healthy lifestyle support including access to our employee assistance programme, wellbeing classes, the My Health Advantage app, our Big Team Challenge, and learning sessions on health-related topics like menopause.
• Opportunities to contribute to a greener and safer world through volunteering days and initiatives to lead a more sustainable lifestyle.
• Regular recognition for your hard work. Our social recognition tool makes giving and receiving compliments easy, and you could even be nominated for an ACE Award company-wide.

We understand that some candidates might not apply for a position unless they meet all requirements. If you're excited to be a part of our team and believe you have some of the experience we're looking for, even if not entirely, we would love to hear from you!