Language Data Annotator Job Opportunity at Genesys

Join Genesys: Empowering over 8,000 organizations in 100+ countries, Genesys revolutionizes customer and employee experiences through our industry-leading AI-powered Genesys Cloud platform. By orchestrating exceptional experiences, we catalyze growth and enable organizations of all sizes to deliver empathetic, personalized interactions efficiently.

Job Title:

Language Data Annotator (Full Time, Fixed Term - 6 months)

Location:

India

Start Date:

Preferable ASAP

Job Summary:

We are looking for a meticulous Language Data Annotator to enhance our AI and natural language processing products. Your expertise in data annotation and analysis will support our research in language detection and sentiment analysis across various languages on public social channels.

Key Responsibilities:

• Accurately annotate text data according to detailed guidelines to identify linguistic features and categories.
• Collaborate with the research team to resolve data ambiguities and improve the annotation process.
• Conduct qualitative error analysis and provide actionable insights to enhance data quality.
• Create language datasets for model training and evaluation.
• Support additional ad-hoc data-related tasks as needed.

Skills & Experience:

• Native or near-native proficiency in English and Tagalog.
• Fluency in other languages is a plus.
• Exceptional attention to detail and ability to work accurately and efficiently.
• Proficiency with productivity software and text editors in a computerized environment.
• 1+ years of experience in language data annotation, manipulation, and analysis, with familiarity with annotation tools preferred.

Desirable: Previous customer service/contact center work experience.

#LI-Hybrid #LI-IS2

If you were referred by a Genesys employee, please use the provided link to apply.

About Genesys:

Genesys orchestrates billions of customer experiences annually across over 100 countries. Leveraging our cloud, digital, and AI technologies, we enable organizations to deliver proactive, predictive, and hyper-personalized experiences. Our ‘Experience as a Service’™ vision fosters deeper customer connections, increases employee productivity, and transforms back-office technology into a modern revenue engine. Visit for more information.

Reasonable Accommodations:

If you require a reasonable accommodation for the application process, please contact [email protected] within 24-48 hours. Include your first and last name, country of residence, the job ID or title of the position you wish to apply for, and the specific accommodation you need. This service is for those seeking reasonable accommodations; inquiries about applications or resumes may not receive a response.

Genesys is an equal opportunity employer dedicated to workplace equity. We evaluate applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, or other protected characteristics. Please note, recruiters will never request sensitive personal or financial information during the application stage.