Join JPMorgan Chase as a Vice President, Product Manager in Machine Learning & Intelligence Operations (MLIO)

JPMorgan Chase Consumer and Community Bank (CCB) is actively seeking a talented and highly motivated individual to fill the role of Vice President, Product Manager within our Machine Learning & Intelligence Operations (MLIO) team. If you're passionate about customer service transformation and personalization, this is the perfect opportunity for you.

Key Responsibilities

As a Product Manager in the MLIO team, you will be essential to our innovative product offerings. Your responsibilities will include:

• Developing a product strategy and vision that delivers significant value to customers.
• Managing discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owning, maintaining, and developing a product backlog that supports the strategic roadmap and value proposition.
• Building the framework and tracking key success metrics such as cost, feature and functionality, risk posture, and reliability.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience leading an Artificial Intelligence/Machine Learning (AI/ML) centric team and driving metrics-based experience improvements.
• Experience collaborating with business partners in performance excellence, coaching, and collections.

About JPMorgan Chase

Chase is a leading financial services firm, supporting nearly half of America’s households and small businesses in achieving their financial goals through a broad range of financial products. Our mission is to foster engaged, lifelong relationships and put our customers at the heart of everything we do. We also support small businesses, nonprofits, and cities by delivering solutions to meet all their financial needs.

Compensation and Benefits

We offer a competitive total rewards package, including a base salary determined by role, experience, skillset, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements. Additionally, we provide a comprehensive range of benefits and programs to meet employee needs, such as:

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Further details about total compensation and benefits will be provided during the hiring process.

Our Commitment to Diversity and Inclusion

We recognize that our people are our greatest strength, and the diverse talents they bring are directly linked to our success. As an equal opportunity employer, we place high value on diversity and inclusion. We do not discriminate based on protected attributes, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability. We also provide reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

How to Apply

Interested in this exciting opportunity? Visit our to apply and learn more about our company and values.

Company name: JPMorgan Chase & Co.
Job title: Vice President, Product Manager, Machine Learning & Intelligence Operations