Join NOV as a Robotics Support Technician

About NOV and Rig Technologies

NOV is the industry leader in providing cutting-edge technology, equipment, and services to the global oil and gas sector. Since 1862, we have been at the forefront of innovations that enhance the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We are committed to continually raising the bar to deliver the safest, most efficient, and reliable drilling solutions worldwide. Be a part of the company that powers the industry driving the world forward.

Primary Responsibilities

• Evaluate, analyze, and recommend improvements for product maintenance, design, and operational performance.
• Support the development of new products and implement performance enhancements and cost-saving ideas.
• Analyze and evaluate new materials for product design changes.
• Conduct technical analysis of competitor products, services, and patents.
• Serve as a technical expert on the remote support team for robotics and mechatronics.
• Assist with or create simulations.
• Lead continuous process optimization initiatives.
• Troubleshoot complex breakdowns and chronic equipment failures alongside the automation support team.
• Develop and maintain documentation related to robotics systems.
• Comply with all NOV Company and HSE policies and procedures.

Facility/Group Specific Responsibilities

• Perform tasks assigned by the Manager of Automation Technical Services.
• Provide advanced technical support to global subject matter experts (SMEs) offering 24/7 technical support to internal and external customers.
• Supervise and mentor Tier 2 technicians/engineers to enhance product knowledge and cross-discipline troubleshooting skills.
• Identify and analyze product reliability trends to offer performance feedback.
• Support formal feedback to Product Engineering for global product or component performance and reliability.
• Review product notifications (PN) and support their planning, implementation, and tracking.
• Prepare reports with damage assessments and recommend corrective actions based on customer and field service reports.
• Coordinate with specialists to resolve complex issues and collaborate across business lines to ensure superior customer service.
• Maintain strong communication with Global Product Engineering departments.

Education & Experience Qualifications

• Technical diploma or equivalent combination of education and experience.
• Preferred experience with Yaskawa/Motoman and YRC-1000 Controllers.
• Experience with robotics brands such as Yaskawa/Motoman, ABB, Kuka, and Fanuc.
• Bachelor's degree in Mechatronics, Robotics, Electrical, Mechanical, or Computer/Software Engineering is preferred.
• 5+ years of extensive experience in robotic programming and applications.
• Ability to read electrical drawings and support diverse technical issues.
• Skilled in technical analysis and report writing.
• Fluency in programming languages including Python, Java, C, C++, HTML, ROS, Linux, and PLC.

Job Requirements

• Attend offsite customer meetings, evaluate complex technical issues, and document proceedings.
• Draft technical workscopes and recommend special tooling.
• Review and modify spare parts lists and advise on stocking quantities.
• Support competency units, discipline exams, and create training materials.
• Evaluate new products, tools, and services and provide recommendations.
• Create and analyze customized reports on activities or events.
• Perform tasks according to quality management systems and ISO certification standards.
• Understand NOV Rig Systems and Aftermarket task organization for effective collaboration.
• Enforce NOV-approved practices for remote upgrades.
• Employ root cause analysis methods such as 5WHY’s and Fishbone for fault finding.

Behavioral Competencies

• Action-oriented with strong written and oral communication skills.
• Analytical and customer-focused, driven by customer satisfaction.
• Strong coaching and mentorship abilities.
• Able to work effectively with