Senior Data Management Advisor

Company Description

Join the forefront of innovation with Experian, a global leader thriving at the nexus of technology, data, and analytics. Celebrated as part of the prestigious FTSE 30, Experian has over 125 years of impacting economies and societies positively, leveraging data to create opportunities and advancements for consumers, businesses, and societies at large.

With a talented workforce exceeding 22,000 across more than 30 countries, we're committed to fostering a future filled with potential. Driven by modern technologies, innovation, and the collective talent of our 'big-thinkers' and 'can-doers', we continue our journey towards unlocking unprecedented opportunities under our enduring purpose #uniquelyexperian.

Job Description

Role Summary:

As a Senior Customer Success Manager (Technical), your role will be crucial in helping our partners and clients optimize their engagement with our leading-edge Data Quality and Data Governance products. This position plays a pivotal role in safeguarding renewal revenues, expanding our presence within strategic clients, and articulating the value of our solutions in alignment with partner needs.

Your daily responsibilities will include:

• Operating the DQ Advisor function, interfacing with sales and customer success to tailor growth strategies for each account.
• Collaborating with the partner sales team to promote and integrate EDQ solutions effectively.
• Tracking performance against both team and individual KPIs.
• Ensuring compliance with data processing governance and due diligence.
• Enhancing the client experience by offering support on technical queries, sharing updates on new features, and fostering increased software engagement.

Qualifications:

• Profound expertise in data management, emphasizing data quality and governance.
• Keen understanding of client-side technologies and emerging trends.
• Exceptional presentation skills with a proven ability to influence and drive engagement.
• Experience in software presales or consulting, preferably within data management.
• Capability to manage complex relationships with enterprise-scale customers.
• Successful track record in managing innovation-to-fruition cycles.
• DAMA certification is considered a plus.

Additional Information:

At Experian, we place immense value on diversity, equity, and inclusion, and champion a work environment that fosters balance, innovation, and collaboration. Acknowledged by Great Place To Work™, FORTUNE, and Glassdoor, our culture is a testament to our commitment to employee well-being and recognition. As an Equal Opportunity and Affirmative Action employer, we welcome applications from all qualified individuals, regardless of their background.

Discover how you can contribute to a better tomorrow with a career at Experian. Explore life at Experian and join us in our mission to make a significant and positive impact worldwide.

Ready to apply?

Unlock your potential with a career that inspires at Experian. Apply now to become our next Senior Data Management Advisor and embark on a journey of professional growth and innovation.