Join ServiceNow: Senior Director of AI Ethics and Data Governance

About ServiceNow

At ServiceNow, our innovative technology drives us forward, making the world work seamlessly for everyone. Our dedicated team makes this possible. We swiftly navigate challenges because the world doesn’t wait, and we innovate uniquely for our customers and communities. By joining ServiceNow, you become part of an ambitious, forward-thinking team with an insatiable curiosity and drive for innovation. We believe your best work happens when you’re living your best life and sharing your unique talents. We strive to make that a reality, dreaming big together and supporting each other to achieve our individual and collective goals. The future is bright, and it starts with you.

With over 7,700+ customers, including approximately 85% of the Fortune 500®, ServiceNow is proud to be named among FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Discover more on our and hear from our employees about their experiences working here.

If you’re excited about this role but unsure if you meet all the qualifications, we encourage you to apply! At ServiceNow, we are committed to fostering an inclusive environment where all voices are valued and respected. We welcome candidates from non-traditional backgrounds who may not follow a typical career path related to this role. We believe skills and experience are transferrable, and passion for innovation makes for excellent candidates.

Job Description

We are seeking a Senior Director of AI Ethics and Data Governance to take on a highly visible and critical leadership role. This position involves spearheading the strategic evolution and operationalization of data governance and AI ethics capabilities across ServiceNow.

As a key influencer, you will have the opportunity to develop a unique and world-class career at ServiceNow. You will play a crucial role in shaping our AI Ethics and Data Governance strategy, ensuring the responsible use of our vast data assets and governing AI efforts while enabling large-scale innovation. Partner with senior leaders across diverse business functions to operationalize AI ethics and data governance policies, standards, and practices.

Responsibilities

• Provide strategic legal counsel on Data Governance and AI Governance Models.
• Advise the Chief Ethics and Compliance Officer on AI and Data Ethics matters.
• Lead a high-performing team of data governance professionals, fostering a collaborative and results-oriented environment focused on continuous improvement.
• Align data governance strategy with ServiceNow's business objectives and data ethics principles.
• Collaborate with strategic partners to advocate for AI Governance, Ethics, and Responsibility to build user trust and ensure compliance with global regulations.
• Promote a culture of data responsibility and compliance, enhancing data literacy and awareness across all levels.
• Innovate in data governance practices, implementing cutting-edge solutions to address emerging data challenges at the enterprise level.
• Offer thought leadership on best practices in data governance and responsible AI principles both internally and externally.

Qualifications

• Juris Doctor degree and admitted to practice law in at least one U.S. jurisdiction, or advanced degree in a related field with substantial experience.
• Minimum 15 years of legal experience in data governance, management, or related fields, with a proven track record of success in leading large-scale data governance programs.
• Extensive experience designing and implementing governance frameworks.
• Strong understanding of the data ecosystem, including architectures, infrastructure, governance frameworks, warehousing concepts, quality management, and stewardship practices.
• Ability to translate knowledge into actionable, enterprise-wide data governance strategies integrating data ethics principles.
• Expertise in developing and implementing adaptable and effective data governance frameworks for large, global organizations.
• Experience navigating the evolving AI regulatory landscape to develop compliant data governance practices and mitigate risk.
• Skills in solving enterprise data governance challenges like master data management (MDM), data lake governance, and data mesh implementation.
• Exceptional critical thinking, problem-solving abilities, business acumen, and excellent business judgment; ability to work independently, manage multiple priorities, and pivot in a fast-paced environment.
• Strong communication skills for both individual and group settings, internal and external contexts.

Additional Information