Join Our Team as a Senior Machine Learning Engineer - NLP at Observe.AI

About Us

Observe.AI is a leading provider of live conversation intelligence, boasting the industry's most accurate AI engine. We analyze 100% of customer interactions to help boost contact center performance through comprehensive insights and workflow automation. Trusted by major companies like Pearson and Public Storage, Observe.AI is backed by a robust $213M in funding to advance our technology offerings. Discover more at .

The Opportunity

We are seeking a Senior Machine Learning Engineer specializing in Natural Language Processing (NLP) to take on groundbreaking challenges in advanced AI. This role involves crafting scalable and efficient ML solutions and bringing these projects from prototype to full-scale production while adhering to best practices in MLOps and data security.

What You’ll Do

ML Development: Lead the full cycle of machine learning model development, from conceptualization and data gathering to deployment.

Solution Crafting: Collaborate with partners to create tailored solutions addressing real-world challenges.

Innovation and Research: Integrate the latest advancements in ML, DL, and NLP to enhance Observe.AI's ecosystem.

High Stakes in Production: Ensure the reliability of systems critical to client operations, focusing on performance and resilience.

Community Engagement: Share expertise through technical blogs and publications, contributing to the ML community.

What You’ll Bring

Educational Background: A Master’s or Ph.D in Computer Science or a related field with a strong focus on ML, DL, and NLP.

Professional Experience: At least 4 years in developing and scaling large-scale NLP systems.

Technical Expertise: Proficiency in Python and ML frameworks like Pytorch and TensorFlow, with practical experience in deploying models in production.

Knowledge of NLP Trends: A solid understanding of current NLP technologies and methodologies.

Soft Skills: Outstanding communication and collaboration skills, with the ability to influence product development.

Compensation, Benefits, and Perks

We offer competitive compensation packages, including equity, comprehensive health benefits, flexible time off, and a 401K plan. Additionally, a Learning & Development fund supports your continued education and professional growth.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer committed to a diverse and inclusive workforce. We actively seek to hire talented individuals from all backgrounds and do not discriminate based on any protected characteristic. We strive for a workplace where everyone feels valued and respected.

If you are ambitious and ready to make an impact, we would love to see your application. For more information and to apply, visit .

Ready to shape the future of AI in customer interactions? Apply now to become a Senior Machine Learning Engineer - NLP at Observe.AI.