Senior Product Designer, AI/ML

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move quickly because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers with a constant curiosity and a drive for ingenuity. We understand that your best work happens when you live your best life and share your unique talents, so we do everything we can to make sure that is possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it begins with you.

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we are proud to be one of the 100 best companies to work for according to FORTUNE and one of the World's Most Admired Companies™.

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If you're not sure whether you meet all the specifications of a job description but are deeply excited about the role, we still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including those from non-traditional or varied backgrounds, who may not have followed the typical path for this role. We believe skills and experience can be transferred, and that the desire to dream big makes for excellent candidates.

Job Description

Team & Role

At ServiceNow, we value representation from all professional and personal backgrounds and cultures. This variety inspires passion and creativity within our teams and drives innovation in our products. This role is part of our Product Design team, which uses their expertise in empathy, understanding, and application of our users’ and customers’ needs to create product experiences they love. Our designers come from a diverse range of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has an intentional seat at the table, so our team closely collaborates with both engineering and product management from the beginning.

Learn more about our team here

What you will do in this role:

• You will take the lead on large, complex initiatives and deliver world-class experiences that shape product strategy and transform how people work worldwide.
• You will shape end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You will develop frameworks and principles to standardize and guide cross-team work.
• You will spearhead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise across the company to uplift colleagues, teams, and the professional community.

Qualifications

Preferred Qualifications:

• 7+ years of relevant design experience.
• An inspirational portfolio demonstrating the ability to simplify complex problems into elegant, holistic solutions grounded in human-centered design and research data
• Experience in developing frameworks and principles that standardize and guide cross-team work, and successfully bringing a product design from conception to launch with minimal supervision.
• A growth mindset, actively expanding areas of inquiry and learning, and pursuing new opportunities and challenges.
• The ability to articulate and advocate for design solutions based on human-centered design principles and research data, influencing product experience strategy across a specific business unit or product line

Basic Qualifications

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or an equivalent blend of education and experience in other related fields
• Experience in participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)

#UXD

For positions in the Bay Area, we offer a base pay of $152,000 - $266,000, plus equity (when applicable), performance-driven/incentive compensation, and benefits. Sales positions generally provide a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is only a guideline, and individual total remuneration varies based on factors such as qualifications, skill level, competencies, and job location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time-off plan, and family leave programs (subject to eligibility requirements). Compensation depends on the geographic location of the role, and may change based on the job location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. We consider all qualified applicants for employment without distinction of race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other class protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. to learn about our work personas: flexible, remote, and required-in-office.

If you require reasonable accommodation to complete any part of the application process, or are unable or limited in your ability to access or use this online application process and need an alternative method for applying, you may contact us at  for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent on ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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