Join Our Trailblazing AI-First Customer Service Team as a Senior Product Designer!

Are you passionate about shaping the future of AI in customer service? Intercom, a leader in AI-first customer communication platforms, is looking for a Senior Product Designer to join our innovative Machine Learning team. This unique opportunity allows you to be at the forefront of a customer service revolution, creating meaningful design work within a product-driven, highly admired company.

Why Intercom?

At Intercom, we are transforming customer interactions through our AI-driven platform, enhancing customer experience while boosting operational efficiency. Each year, we introduce over 200 enhancements, ensuring our platform remains the most innovative and fastest-improving on the market. Here's your chance to contribute to a team that values product design as a core foundation and is committed to real change in the industry.

Your Role: What Will You Be Doing?

As a Senior Product Designer in our Machine Learning Team, you will:

• Facilitate collaboration both within your team and across partner teams.
• Rapidly develop sketches and prototypes to clarify design directions and assist in decision-making.
• Drive designs from research insights through prototypes to fully realized user experiences.
• Collaborate closely with engineers and data scientists to bring designs to life.
• Share your knowledge internally and with the wider community through blogs, books, and events.

Are You the Right Fit?

We are looking for candidates who have:

• Experience in designing and leading digital products, not just websites.
• The ability to work comfortably within high-ambiguity projects and contribute to product direction.
• Skills in developing connected, modular systems and in prototyping to explore design solutions.
• A thorough understanding of the product development process, from concept to completion.
• Strong communication skills to articulate design rationale and foster collaboration across teams.
• Interest or experience in AI and ML is a bonus!

Why You'll Love Working Here

Intercom offers a vibrant culture and numerous benefits, including:

• A competitive salary with equity options.
• Daily lunches, snacks, and a fully stocked kitchen.
• Comprehensive health and dental insurance, life assurance, and regular compensation reviews.
• Flexible holidays, an open vacation policy, and generous parental leave.
• Support for remote and in-office work to maintain balance and collaboration.

Our Commitment to Diversity and Inclusion

Intercom champions diversity and is committed to creating an inclusive environment for all employees. We uphold equal employment opportunities and do not discriminate based on any legally protected characteristics.

Ready to make a real impact in the AI-driven customer service industry? Join Intercom's Talent Community or apply now to become a part of our dynamic team!