AML Operations Analyst (Transaction Monitoring)

About us :

Luno is a crypto investment app you can trust, designed to allow you to purchase, store, and navigate crypto securely. We are dedicated to sensibly and responsibly putting the power of cryptocurrency into everyone's hands.

Since 2013, we have assisted millions of people worldwide to safely invest in crypto. We achieve this by cutting through the noise and supporting customers at each stage. All products and cryptocurrencies on our platform must first meet strict legal, risk, and technical security criteria. We don't deal with memecoins.

Transparency is fundamental for us. Luno holds all crypto at a 1:1 ratio and we have stringent procedures in place, so you can trust your investment is secure. We operate in over 40 countries worldwide and closely cooperate with respective regulators in all these markets to ensure full compliance, as we believe this is the most effective way to help everyone, everywhere, invest securely

The role at a glance:

You will join the Anti-Money Laundering (“AML”) Operations team located in South Africa, reporting to the AML Operations - Transaction Monitoring Team Leader. Our AML Operations team manages our global business and consists of an expanding team of enthusiastic, dynamic Lunauts. You'll work in a fast-paced setting, collaborating with other business units, including Engineering, Product, and Legal teams, servicing the business on an international scale along with teams from Africa, Asia Pacific, Europe, and the United States.

About the team:

The AML Operations team handles the operational elements of identifying financial crime risk for Luno's global business. Our goal is to construct a world-class compliance experience for Luno and our customers. We ensure we have the processes and information available to truly understand our customer risk, we watch out for any external red flags customers may raise when using Luno and answer any queries our business or customers may have. We operate in regional teams globally with our central team located in South Africa.

The role at a glance:

• Agile implementation on key projects and operational performance of work within the Transaction Monitoring Team, particularly the execution of transaction monitoring alerts, regulatory reporting tasks, and regulatory requests.
• Required expertise
  • Responding to varied issues requiring a review of different factors, utilizing learned techniques and contributing to analysis and investigation to solve problems for the team, within the framework of AML Policy and overall Risk Management and Compliance Programme (“RMCP”)
  • Examining your personal work and performance, communicating progress and escalating issues to the team
  • Supporting internal compliance audits
  • Understanding AML regulations and changes in legislation, and identifying when you suspect that Luno may be violating regulations
• Investigate, Analyse & Execute:
  • Creating preliminary reports/analysis for review
  • Handling all aspects related to the Travel Rule including customer communications, due diligence of virtual asset service providers (VASP), and queue review
  • Proficiently using Chainalysis Reactor to review and assess customer transaction alerts
  • Managing and crafting responses to regular and ad hoc regulatory requests, as well as to banking partners and other ad hoc information requests
  • Helping with detailed transactional investigations into customer profiles
  • Managing customer exits as a result of transactional reviews
  • Finalizing and filing reports (subject to review) in relation to outbound regulatory reporting in alliance with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools, for example, Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, at a basic level to conduct detailed investigations or analysis
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and precise reports based on carried out work and contributing to key risk indicators relevant to the functional area.
• Cross-functional / team cooperation & Written / Oral Communication: Developing stable working relationships, both internally and externally and communicating effectively.
• Business & Anti-Financial Crime Strategic Goals: Providing insights that aid the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, equivalent to a graduate degree
• A minimum of 3 years of work experience in an Anti-Money Laundering and Countering Terrorist Financing field
• Strong analytical mindset
• Capability to adapt in a fast-paced environment
• Excellent attention to detail and experience in process writing and documenting outcomes of reviews and investigations
• High proficiency in English (please ensure that your application is in English)
• If you are not a South African citizen, an existing, valid working permit for South Africa
• Entrepreneurial spirit, strong sense of responsibility, and very high level of integrity
• Solid interpersonal, communication, and negotiation skills
• Friendly, transparent, articulate and eager to succeed
• Having familiarity with cryptocurrencies will be highly beneficial

Life at Luno:

• Progressive and ambitious team that values diversity, hard work, and continuous pursuit of excellence.
• A remote but accessible work policy that gives you the freedom to choose between working from home or the office.
• Excellent private medical insurance for physical and mental wellbeing.
• Access to Learnerbly and Code Academy
• Generous maternity/paternity and pet-friendly leave.
• Annual Inspiration Day.
• A collaborative, friendly work community, with regular social events
• Free lunch and snacks.
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.
• Zero fees with Luno from the day you start.*

*This offer only applies to Luno Instant Buy, not to Luno Exchange

We are an equal opportunity employer and value di