Big Data Platform Support Engineer (Level 1, Level 2)

We are Aval — Raiffeisen Bank Aval — Raiffeisen Bank Ukraine. We are a Ukrainian bank. For 30 years, since the first steps of Independence, we have been creating and building the banking system of our country #Together_with_Ukraine. We are one of the largest banks in Ukraine and a reliable partner for millions of Ukrainians.

We are fully responsible for all tech development and operate as the IT company inside of the bank. We achieve high-speed digital products. We implement modern engineering practices and work on innovations that create high-quality interactions with our customers.

Our bank is people-centric, focusing on individuals and encouraging personal innovative power. It’s our way. We look forward to fostering a lasting relationship with you and our innovation.

#RaifTeam. We welcome you to join us!

Your responsibilities

• Be L1 Support from DataOps team
• Respond to internal client's queries
• Fix daily issues like access to data problems, etc.
• Write terraform/terragrunt code for cloud deployments
• Provide the first and second-level support for the bank's big data platform
• Monitor and resolve issues related to the big data platform
• Document all incidents and problems and communicate them to relevant stakeholders
• Maintain and deploy the platform's infrastructure according to the manuals
• Continuously improve the big data platform's monitoring and recovery processes
• Collaborate with other departments to identify ways to improve the platform's efficiency and performance

Requirements

• Unix/Windows administration knowledge and skills
• Service Desk/Help Desk knowledge and skills
• Ability to read documentation in English
• Desire to learn something new
• Good level of soft skills
• Understanding of network: TCP/IP, DNS, network security; Bash; Jira/Confluence; GIT basics
• Experience as a platform support engineer

Good to have

• Basic knowledge of AWS
• Basic knowledge of Terraform/Terragrunt
• Experience with big data products

Benefits

International business career: Work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Be part of a strong Raiffeisen community of highly professional and successful teams from different countries.

Challenging WOW-projects: Contribute to large-scale projects on product development, using modern engineering technologies with a unique approach to customer-driven innovation.

Comfortable and safe work format: Enjoy flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices equipped with uninterruptible power supply and bomb shelters are provided for work duties.

Professional development: Share knowledge with colleagues from abroad, grow within the company, and avail of upskilling and reskilling opportunities. Compete in internal competitions and get a chance to obtain T-shaped expertise. Participate in internal and external training programs. Enroll in corporate English courses and soft skills training at our corporate L&D academy. Engage in team building activities and social projects.

Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, and official employment. Receive mental and physical health support through individual psychological sessions and lectures, with free online workouts and yoga sessions.

Stable income: Receive competitive and bonuses for your efforts and contribution, rewards for participation in the referral program.

Our team on social media