Business Intelligence & Data Lead

About us:

Luno is the crypto investment app you can trust, enabling you to buy, store, and explore crypto safely. We are dedicated to putting cryptocurrency power sensibly and responsibly in the hands of everyone.

Since 2013, we've enabled millions of people worldwide to invest securely in crypto. We achieve this by cutting through the hype and providing customer support at every step. All products and cryptocurrencies on our platform must first meet strict legal, risk, and technical security standards. We don't deal with memecoins.

Transparency is our principle. Luno stores all crypto on a 1:1 basis and we have rigorous procedures in place so you can trust your investment is secure. We are present in over 40 countries globally and work closely with regulators in these markets to ensure total compliance because we believe it's the best way to facilitate everyone, everywhere, to invest safely.

About the team:

The Customer Success team is tasked with providing service support to Luno's 8 million worldwide customers.

• We are a global team located in Europe, South East Asia, and South Africa.
• This team is enthusiastic about delivering superior customer support experiences that generate customer loyalty and fondness for Luno.
• The team comprises leaders and specialists in areas such as workforce management, customer success service operations, quality control, customer service measurement, training, continual improvement, programme management, customer experience design, and content, among others.

The role in a nutshell:

The Business Intelligence & Data Lead role's purpose is to manage, align, and assign data/reporting/analytic requirements as per the business priorities, while coordinating the development of these requirements with the Data Analytics team and supervising the solutions' implementation.

You are accountable for defining data management policies and procedures that ensure data is correctly collected, stored, maintained, and utilized.

A bit about you:

• Experience in managing and analyzing data, that includes a strong understanding of data integration and reporting.
• Data Analytic skills, SQL, Visualization of data.
• A relevant data analytics qualification.
• Proven ability to work under pressure, meet tight deadlines, and prioritize workload.
• The ability to influence and confidently make recommendations using data and analyses, especially to the senior leadership team.
• Highly proficient in preparing reports, presentations, summaries, and analyses.
• Experience and understanding of data architecture with Databricks.

Life at Luno:

• A forward-thinking, ambitious team that values diversity, hard work, and a continuous pursuit of excellence.
• Remote yet accessible work policy lets you choose between working from home or the office.
• Excellent private medical insurance for physical and mental well-being.
• Access to Learnerbly and Code Academy.
• Generous maternity/paternity benefits and even paw-ternity for your furry friend.
• An annual Inspiration Day.
• A friendly, collaborative work community with regular social events.
• Free lunch and snacks.
• Free access to Headspace – a complete library of guided meditations, sleep stories, and music.
• No fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity within our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.