Customer Data Engineer (MongoDB Administrator) - Remote Work From Home

As a Customer Data Engineer (CDE) with Rackspace DBaaS, you will have the chance to troubleshoot and resolve diverse customer issues related to MongoDB, Elasticsearch, Redis, and other databases. Working with customers, you'll get to understand their challenges, help triage, and implement solutions to their technical issues.

You will undertake technical work which requires coordination, testing, and scheduling. Sometimes, immediate debugging and resolution are necessary to address an urgent request. All while ensuring data integrity and stability are the customer's top priority. You will also routinely interact with both colleagues and customers via support tickets and Microsoft Teams to respond to general questions or requests.

You will engage with members of our Support organization, Technical Customer Success Managers, and Site Reliability Engineers to fulfill our customer's needs. Utilizing your expertise, you will deliver guidance and recommendations both internally and externally to meet our customer's requirements.

· Database installations, upgrades, patching, security, troubleshooting and issue resolution, backup procedures, and performance tuning.

· Support backup and recovery processes.

· Conduct database health checks and maintenance.

· Collaborate closely with the application team to comprehend planned changes, perform impact analysis, and provide feedback.

· Implement automation to enhance efficiency.

· Consult and troubleshoot various technologies and understand how they interact together (MongoDB, Elasticsearch, Redis, Hadoop, etc.)

· Regression testing for production deployments.

· Due to the 24x7 operations of the business, flexibility to work nights, weekends, holidays, emergency escalations, etc is required.

· Profound understanding of MongoDB database concepts and structures.

· Extensive knowledge of MongoDB Sharded architecture.

· Technical knowledge of Linux.

· Proficient scripting experience in Unix/Shell Scripting, Python, and JavaScript.

· Exceptional analytical and problem-solving skills.

· Excellent troubleshooting skills and the ability to resolve issues quickly and effectively.

· Capability to make suitable decisions related to data integrity and stability.

· Excellent communication and teamwork skills.

· Proven experience implementing and supporting enterprise database systems.

· Deep understanding of the Linux operating system.

· Exposure to MongoDB , Redis and/or Elasticsearch is beneficial.

· Total experience should be 6 to 12 years (hands-on database administration experience, preferably MongoDB.)

· A bachelor’s degree in software development, database programming, or computer engineering is preferred. (BTech, BCA, BSc, BE, etc.)

· MongoDB hands-on experience is a must.

· Proven experience implementing and supporting enterprise database systems.

· Deep understanding of the Linux operating system.

· Exposure to Redis and/or Elasticsearch is an advantage.

We are the experts in multicloud solutions. We combine our expertise with the world’s leading technologies across applications, data, and security to deliver end-to-end solutions. We have a proven track record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Though we are all unique, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the belief that diverse perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome your application today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.