CX Intelligence Lead, Innovation Leader (Head of Data)

The Role

This position aims to lead the data strategy and the global data model for one of our clients, transferring their knowledge and enhancing that of others. It is responsible for motivating, guiding and advising on best practices for obtaining information from various sources and tools, turning data into insights to identify opportunities and promoting activation with the consulting, strategy, and engagement teams.

The Team

You will be part of an EPIC! team where you can collaborate, connect and compete to achieve group objectives. You will belong to the Intelligence team that has the great purpose of generating insights and recommendations through data analysis that facilitates decision-making for the client.

The projects in which you will participate, will have an impact on consumers, client, and all findasensers achieving relationships that work at all levels.

You will be within a self-management environment that will allow you to lead new and unique projects enhancing the Innovation Leader that identifies us all in Findasense.

Requirements

What will you do?

• Build data strategies with structured and unstructured data.
• Develop new tools, methodologies or products that help automate any process or facilitate ways to extract and analyze data.
• Develop Data Science capabilities for multi-channel digital marketing (e.g., email, Facebook, Tiktok, Twitter, Instagram, etc.)
• Design social network monitoring algorithms (sentiment analysis, influencer analysis, topic modeling and trend detection) and scale them in real time.
• Support in the creation and management of audiences for activation on web, social media and paid media.
• Definition of guidelines for data processing processes within the company.
• Automated analysis and reports
• Future narratives (themes + KOL´s)
• Creation of C-level presentations.

Who are you?
You have 7-12 years of experience in similar positions leading data analysis teams or data strategy projects in digital ecosystems

You will contribute knowledge/experience in:

• Social Listening (Sprinklr, Social Bakers, etc).
• Social Media Management (Sprinklr, Social Bakers, etc)
• Report processing of marketing and business campaign metrics
• Database Management SQL and No SQL
• Experience working with CRM platforms (Salesforce / Hubspot)
• Research
• Programming languages R or Python (is a plus)

Desirable knowledge in:

• Machine Learning
• Data Architecture
• Social Web APIs
• xaaS, like AWS, MS Azure, etc
• CDPs and DMPs
• Visualization of frameworks Tableau, D3.js, etc.
• Understanding Salesforce Marketing Cloud

Ability to complement the analysis by consulting and cross-referencing various sources of information.

Proactive attitude, seeking points of improvement and proposing solutions.

Good ability for complex analysis and synthesis.

Good knowledge of statistics.

Creation and maintenance of relationships with internal and external customers.

Transformational leadership

Advanced level of English

Benefits

Benefits

Diversity

In capital letters, and we proclaim it loud, at FINDASENSE we do not discriminate for reasons of race, color, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic. As clear as possible.

HYBRID WAY OF WORK

The Hybrid Way of Work (HWoW) is a work modality that allows us to continue promoting our organizational purpose and EPIC culture. This means that in Findasense we promote a Hybrid Mindset under which most or all people can establish hybrid work rhythms (combining face-to-face and remote work) regularly, naturally and without generating friction or tensions in the functioning of the teams to achieve their objectives. The aim is to generate high levels of productivity and quality in services to our clients, maintaining flexible and balanced work rhythms that allow us to achieve our professional and personal objectives. We aim for on-site work to focus on collaborative or integration activities that allow us to maintain a sense of belonging and quality interpersonal encounters. In this regard, on-site activities must have an objective or purpose to be achieved and not so much on routine or individual work. The dynamics of face-to-face work must be agreed upon by the teams, always guaranteeing that the people involved participate equally and making the best use of our offices. This means that if some people will not be physically present, they will be able to have the necessary and sufficient connection tools to participate equally. With a Hybrid Mindset, we seek to reaffirm our long-term flexibility culture, generate an excellent employee experience, at the same time open opportunities to access the best talent and minimize unnecessary operational costs.

Findasense

We are a global Customer Experience company. We use the power of data to create personalized experiences and execute strategies by creating relevant content. Our mission is to innovate and transform the way organizations relate to people, creating solutions that drive the digital transformation of our clients.

The DNA of our culture, what differentiates us and makes us unique as Findasensers, is the EPIC model (Strategy, Purpose, Identity, Culture). We believe in a self-management model, transparency and a collaborative culture. You will be within an environment that will allow you to lead new and unique projects enhancing the Innovation Leader that identifies us all in Findasense.

In addition to all this, benefits such as being able to work from home, flexible hours, 23 days of vacation, not working on your birthday, health insurance, pet-friendly policies and international internal mobility, is what you will enjoy for being a Findasenser, and many more things. We invite you to live EPIC!