Join Vanguard as a Data Analyst in Client Experience and Digital (CXD)

Vanguard is seeking Data Analysts to join our Client Experience and Digital (CXD) group. Our team drives results through advanced analytics supporting Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team, all aimed at enhancing our Personal Investor Technology area.

Role and Responsibilities

As a Data Analyst, you will:

• Engage with internal partners to understand business strategy, questions, and goals. Structure business requests, translate requirements into an analytical project approach, and complete analyses.
• Acquire and compile structured and unstructured data, verifying its quality, accuracy, and reasonableness.
• Perform analyses of historical data to surface trends and insights using advanced analytical methods.
• Prepare and deliver visualizations and internal presentations that translate analytic insights into actionable solutions for business partners.
• Develop, own, and manage recurring analytic or reporting processes.
• Mentor, coach, train, and develop junior data analysts. Proactively expand knowledge of business and analytics and share with team members.
• Share and document best practices.
• Participate in special projects and perform other duties as assigned.

Qualifications and Requirements

We are looking for candidates with:

• A minimum of five years of related data analysis/science work experience.
• An undergraduate degree or an equivalent combination of training and experience.
• Coding knowledge in SQL, Python, or equivalent technologies (SAS, R).

Special Factors

* This role will not accept applications that require sponsorship now or in the future. We will also not be reviewing applicants on a student visa.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. When you invest with courage, clarity, and care, you can achieve so much more. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that to do the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients we serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose of giving every investor the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members. This model captures the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. Our mission-driven and highly collaborative culture is a critical enabler that supports long-term client outcomes and enriches the employee experience.

Additional information:

Company name: Vanguard

Job title: Data Analyst - CXD (Advanced Analytics)