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StubHub is expanding and seeking individuals keen to assist us in shaping the way millions around the globe buy, sell, connect, and experience live events. We highly value unity, trust, inclusivity, and above all, a culture of triumph. We are an international organization in search of pioneers of innovation and transformation. If you are an entrepreneurial risk-taker who is not afraid to get your hands dirty, our platform, with its rewarding incentives, is just right for you.
The Global Customer Service Business Intelligence Analyst is guided by data, strategy, and results; Furthermore, they are a crucial stakeholder dedicated to delivering vital insights and data analysis related to customer service. These insights will greatly shape our roadmap as we strive to be acknowledged as the top and most reliable customer experience brand globally!
*NOTE: This role will not commence until February 2024*
Opportunities you will have:
- Function as a trusted business operations and analytics partner to the customer service leaders and stakeholders.
- Deliver valuable insights and supporting data to significantly enhance core KPIs (i.e. customer contentment, service levels, first contact rates, and cost per contact).
- Create dashboards to provide stakeholders with a transparent view of our business’s current state.
- Set KPIs that assess our operations’ performance and guide resource allocation.
- Offer meaningful and quantifiable customer feedback that fuels improvements to our customer experience.
- Operate as a culture ambassador; actively embody StubHub's cultural values while inspiring others to do so.
We are looking for a teammate with:
- 2+ years of reporting and experience with a procedural programming language (e.g: SQL), Power BI, Tableau.
- Bachelor’s degree in STEM, Economics, or equivalent experience.
- Advanced analytical, verbal and written communication skills.
- Proven leadership and influential abilities with the competence to foster a positive culture.
- Fluency in functional/technical skills; Internet applications, office applications, internal tools.
- Data-Obsessed, inquisitive, all decisions are rooted in data, and its integrity is ensured.
- Ability to transform ambiguous questions into clear analytical problems and solve them using data.
- Comfortable taking the lead to get things done without waiting for direction.
- Willingness to travel up to 5% to our NYC, Los Angeles, Limerick, and/or Taipei offices.
The estimated gross range for this position stands between $125,000-$150,000 annually. Actual compensation will differ based on factors such as a candidate’s qualifications, skills, experience, and competencies. The base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and all-inclusive health benefits.
About Us
StubHub leads the global market as the go-to platform to buy and sell event tickets, accessible from anywhere. Through StubHub in North America and viagogo, our international platform, we service customers from 195 countries in 33 languages and 49 currencies. Our platform annually offers access to more than 300 million tickets to events worldwide -- ranging from sports to music, comedy to dance, festivals to theater -- StubHub provides the safest, most convenient way to buy or sell tickets to the most unforgettable live experiences. Join our team for a front-row seat to all the action.
We take pride in being an equal opportunity employer and value diversity within our team. We do not discriminate based on race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status or any other legally protected status.
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