GPT Payments Authorizer

Company Description IQ-EQ is a prominent Investor Services group that merges worldwide expertise with a relentless emphasis on client service delivery. We cater to fund managers, global companies, family offices, and private clients operating all over the world. Job Description Responsibilities (Criteria for success) - Ensure accurate authorization of all payment transactions within standard operations and within assigned payment deadlines. Maintain regular communication on progress or issues with the Workflow Manager. - Complete the reconciliations process with signatories for additional release or related confirmations for payment instructions including subsequent administration. - Review payment packages for accuracy, forward them within payment deadlines to the authorizing party. - Manage assigned workload, ensuring all queries are responded to promptly and to the required standards, including detailed investigations requested by the Workflow Manager. - Input of payment statistics daily. - Support Level 2 Workflow Management. - Review of input in Level 4 absence and during peak processing times. - Provide support and training to the broader team, including junior team members as needed. Identify and communicate training needs to the GPT Manager. - Develop proficiency in all internal software relevant to your role. - Communicate effectively with Client Services Teams on the progress of tasks across departments. - Assist Management Team in creating and maintaining error reports. - Remain proactive in identifying areas of operational risk, proposing suitable corrective actions following error identification within required timeframes. - Identify and communicate opportunities for process improvement, debriefing to team members as needed. - Assist with tasks related to team and departmental projects. Qualifications Key competencies for position and level In addition to exemplifying our Group Values (Authenticity, Boldness, and Collaboration), you will display the following: - Customer Focus - Interpersonally savvy - Action Oriented - Plans and Delivers - Shows resilience - Communicates effectively Required Experience ESSENTIAL - Experience working in a similar role, authorizing payments within enforced deadlines and delivery timeframes. - Experience coaching and supervising junior team members. - Excellent organizational, prioritization, and interpersonal skills. - Strong communication skills. - Proficiency in Microsoft Office suite, particularly Excel and Word. - A positive attitude and the ability to work under pressure. - Excellent attention to detail. - Strong team ethic. DESIRED - Advanced Excel skills. - Experience using various banking platforms. - Experience using payment processing software. Additional Information At IQ-EQ, we want you to realize your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also provide opportunities across our service lines and our international network of offices.